Patients and Visitors
Information for Referrers
Covid-19 service update. We are currently accepting referrals and doing what we can via phone or attend anywhere video appointments. Face to face appointments will be offered where they are clinically required. Open access hearing aid repairs are closed until further notice. Postal repairs and technical support is available Monday-Friday via phone or e-mail. Batteries and heairng aid supplies can also be posted out upon request
Stakeholder / GP Training & Education
The Audiology service provides education and training such as supporting GP courses and courses for other hospital staff (medical, nursing, administration etc). We also provide training directly to the volunteers for Action on Hearing Loss and Sensory Solutions.
We provide training to all medical students as part of the ENT rotation, so that graduates from the Peninsula Medical School have a basic knowledge of audiometry and communication methods needed for the deaf and hard of hearing.
Communication with Commissioners
The Head of Audiology attends 6-monthly meetings hosted by Kernow CCG for all their audiology providers. There is also attendance at any meetings required to support service and pathway development for Devon or Cornwall services.
Because of our highly qualified staff team and close relationship with our medical and surgical colleagues, we are able to see most cases which are audiologically complex via direct referral. Patients will be allocated to either the AQP pathway or one of the non-AQP pathways either on receipt of the referral (if the symptoms or needs are clear from the referral) or once their assessment is complete. The only exclusions are:
The GP will be informed in writing of the pathway the patient is on following the assessment.
Prior to an Audiology referral the GP needs to ensure: