Patients and Visitors
Please download and read this leaflet with advice for patients coming to hospital. Help us help you stay safe at this time.
Changes from Friday, 26 June 2020:
Visiting to our wards is still suspended with the exception of visiting for patients at the end of life and for parents and carers in women’s and children’s areas. We are also introducing these changes:
We have not undertaken restricting visitors lightly, and we appreciate that this may cause distress to both patients and their loved ones. We understand how hard separation can be. As a result, we have introduced a number of measures to help and support families and patients at this time.
We understand that because friends and family members are not coming to the hospital, our phone lines are busier than usual. To make it easier to get through to staff, we appreciate it if you can designate one family member to contact the ward and act as a liaison point. This person can then share information and updates with other family members. Thank you.
If you are dropping off property for an inpatient, there is a new arrangement in place to help manage footfall to the wards.
Instead of taking it direct to the ward, please drop any bags or items to the Parking Desk between 10:00 and 16:00 each day.
The Parking Desk is located immediately on your left as you enter the main entrance of Derriford Hospital.
The team will place items into a secure locker to keep them safe until they are collected by a member of staff from the ward, who will deliver them to the patient.
Please ensure that any items that you bring are inside a bag which is clearly labelled with the patient’s full name and ward. As usual, please try to avoid bringing valuables or large sums of money into hospital.
As part of our coronavirus precautions, you will be greeted at the main desk by one of our nurses. You will be asked some basic screening questions and your temperature will be checked.
If this is all clear, you will be booked into the Emergency Department as normal.
If you exhibit symptoms, you will be given a mask and booked in before being directed to our dedicated assessment clinic.
Derriford's Minor Injury Department has moved to Nuffield. You can read more information here.
Whilst we are extremely grateful for the generosity the local community has shown, we also have a responsibility to ensure we maintain staff, patient and site safety and encourage people to abide by the new local and national rules; particularly around social distancing, non-essential movement and heightened hand hygiene, all aimed at curbing and slowing down the spread of the COVID-19 virus.
As a result, we are limiting the number of generous donations we can accept. Please read our notice about donations here.
The main symptoms of coronavirus are:
Most people with coronavirus have at least one of these symptoms.
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.
Do not go to a GP surgery, pharmacy or hospital. Call 111 if you need to speak to someone.
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
You can find out more information about COVID-19 here: www.nhs.uk/conditions/coronavirus-covid-19/