Patients and Visitors
Cleaning plays an essential part in helping to reduce the risk of infection in hospital and providing a clean and safe environment for our patients and visitors is a priority for Plymouth Hospitals NHS Trust. We want to ensure all areas within the hospitals are safe, welcoming and comfortable so our patients feel reassured when visiting the hospital and we work to ensure that cleaning standards are met at all times
How we do it
Plymouth Hospital NHS Trust works in partnership with Serco to deliver all the Hotel Services which include Patient & Retail Catering, Portering & Helpdesk as well as Housekeeping and Domestic services.
The ward housekeeping service is provided between the times of 7.30am and 2000hrs, Monday to Sunday. The Ward Housekeeper leads the domestic team who all work as part of the integrated ward team ensuring a high quality service to patients.
You will note that the ward housekeeping team wear uniforms which differ slightly. The Housekeeper wears a uniform trimmed in green. The cleaners wear uniforms trimmed in red. Staff wearing green trim are responsible for food and beverage duties as well as cleaning around the patient’s bedside. Staff wearing red trim will clean sanitary and wet areas and will not take part in any food or beverage service.
In addition to the ward based housekeeping and cleaning staff, we also have specialist cleaning teams who work across all the wards and are responsible for deep cleaning and decontamination of bed spaces and single rooms for infection control purposes. This team works late into the evening to ensure single rooms are readily available for the patients who require them.
In outpatient departments, cleaning is usually carried out at the end of the working day in order to prepare the area for the following day. Public areas such as thoroughfares and toilets are cleaned at various times throughout the day and night. In most cases, it is safer to clean the busy entrances and corridors at night when there is less pedestrian traffic around the hospital.
Cleaning frequencies have been set according to national guidance and recommendations. We routinely check and audit our cleaning standards and require a level of compliance in excess to those laid down in the national guidance. Serco supervisors carry out audits jointly with the Ward Manager/Sister or Matron.
Serco staff are fully trained in all approved methods of cleaning, infection control, COSHH – Control of Substances Hazardous to Health, colour coding, safe handling and disposal of waste, food safety, basic health and safety and other learning courses.
Please help us to keep your hospital clean.
You can help us to keep the hospital environment clean by disposing of your litter safely in the bins provided and by letting us know if the cleaning standards are not acceptable.
If you are dissatisfied with our cleaning standards or see a problem which needs attention, please let us know by reporting the problem to a member of ward or department staff, informing the receptionist at the various entrances or contacting the Serco Helpdesk on 32300, using an internal phone.