Information Management and Technology (IM&T)

About Us

University Hospitals Plymouth NHS Trust’s IM&T Department (IM&T) provides ICT support and services to approximately 11,000 users across multiple organisations in the Plymouth Health Community, including:

Our service is designed using ITIL® methodologies and projects are managed in accordance with PRINCE2. IM&T is a multi-discipline department consisting of over 100 employees with a range of teams; please see our organisational structure for further information.

Hardware Estate

The following data is a list of key classes of IT equipment and is extracted from our Configuration Management Database. In the case of PCs & Laptops, the list is further filtered for those items that have been active on our network in the last twelve months.  ‘Current Vendor’ information relates to live and existing contracts; the assets counted here have not necessarily been supplied by the ’Current Vendor’.

 

Asset Type

Current Vendor

Quantity of Asset

PCs

HP UK

4414

Laptops

HP UK

1170

Handheld Devices

Various

750

Printers (Managed Print Service)

Ricoh

357

Printers (Non Managed Print Service)

Various

317

Printers (Barcode)

Zebra

432

Mobile Phones

EE, Vodaphone

Approx. 280

Telephones

Mitel

Approx. 5300

Wireless Access Points

Aruba

537

Network Points

HP

Approx. 15500

Datacentre

VCE

2

Pagers

PageOne 953

Bleeps

Multitone 453

 

Five Year ICT Strategy

Please click on the link attached to view our five year ICT Strategy. This strategy sets outs the strategic direction of University Hospitals Plymouth NHS Trust Information Management and Technology (IM&T) and the key components of its strategic IM&T vision of a paperless hospital.  

The strategy describes how we will use information technology to improve clinical outcomes and the quality of our care and how the paperless vision will be realised by a single electronic health record for every patient, accessible from any location, at any time, with appropriate levels of security to respect and preserve patient confidentiality.

Please note, in line with the new NHS ten year plan the expired ICT Strategy is under review for re-publication in the near future.

Senior Management Team

  • Andy Blofield, Director of IM&T and Chief Information Officer (CIO)
  • Nabil Habib, FRCS FRCOphth, Hon. Professor & Consultant Ophthalmic Surgeon, Chief Clinical Information Officer (CCIO)
  • Rob Harder, IM&T Chief Technology Officer (CTO)
  • Paul Copleston, IM&T Chief Support Officer (CSO)
  • Vanessa Bennett, Head of Health Records and IM&T Projects
  • Anne Bussell, Records Strategy Lead
  • Lee Pester, Head of IM&T Business & Commerce
  • Jason Scott, Enterprise Solutions Architect

Contact us: plh-tr.imtbusinessservices@nhs.net

Financial Data

The below data provides a high level overview of IM&T revenue and capital budgets for the 2018/2019 year.

Revenue

Cost Centre Code Desc

Class

Funded

Budget (£)

IMT Service Desk

INCOME

 -  

£0.00

IMT Service Desk

PAY

13.00

£117,701.00

IMT Service Desk

NON-PAY

 -  

£15,085.00

IMT Service Desk

TOTAL

 13.00

£132,786.00

Bush Park Medical Records

INCOME

 -  

-£53,645.00

Bush Park Medical Records

PAY

82.65

£1,774,079.86

Bush Park Medical Records

NON-PAY

 -  

£198,057.00

Bush Park Medical Records

TOTAL

 82.65

£1,918,491.86

Information Services - Second line support and Operational Management

INCOME

 -  

-£18,000.00

Information Services - Second line support and Operational Management

PAY

17.60

£586,679.52

Information Services - Second line support and Operational Management

NON-PAY

 -  

£313,146.00

Information Services

TOTAL

 17.60

£881,825.52

Telecommunications

INCOME

 -  

-£19,943.00

Telecommunications

PAY

1.80

£45,653.00

Telecommunications

NON-PAY

 -  

£129,865.00

Telecommunications

TOTAL

 1.80

£155,575.00

Information Management and Technology Training Team

INCOME

 -  

£0.00

Information Management and Technology Training Team

PAY

3.40

£117,880.06

Information Management and Technology Training Team

NON-PAY

 -   

£3,990.00

Information Management and Technology Training Team

TOTAL

 3.40

£121,870.06

IT project team

INCOME

 -  

£0.00

IT project team

PAY

7.60

£282,268.26

IT project team

NON-PAY

 -  

£12,739.00

IT project team

TOTAL

 7.60

£295,007.26

Software Development

INCOME

 -  

£0.00

Software Development

PAY

7.80

£367,751.39

Software Development

NON-PAY

 -  

£13,372.00

Software Development

TOTAL

 7.80

£381,123.39

Technology

INCOME

 -  

-£1,339,976.00

Technology

PAY

13.60

£585,532.02

Technology

NON-PAY

 -  

£12,359.00

Technology

TOTAL

 13.60

-£742,084.98

Telecoms Recharges

INCOME

 -  

-£34,020.00

Telecoms Recharges

PAY

0.00

£0.00

Telecoms Recharges

NON-PAY

 -  

-£19,266.00

Telecoms Recharges

TOTAL

 -  

-£53,286.00

Clinical Systems

INCOME

 -  

£0.00

Clinical Systems

PAY

10.47

£270,097.65

Clinical Systems

NON-PAY

 -  

£715,534.00

Clinical Systems

TOTAL

 10.47

£985,631.65

PACS / CRIS

INCOME

 -  

£0.00

PACS / CRIS

PAY

7.68

£217,792.10

PACS / CRIS

NON-PAY

 -  

£400,268.00

PACS / CRIS

TOTAL

 7.68

£618,060.10

ICT Infrastructure

INCOME

 -  

£0.00

ICT Infrastructure

PAY

15.85

£606,442.22

ICT Infrastructure

NON-PAY

 -  

£199,773.00

ICT Infrastructure

TOTAL

 15.85

£806,215.22

Print Room

INCOME

 -  

£0.00

Print Room

PAY

1.50

£31,239.00

Print Room

NON-PAY

 -  

£34,352.00

Print Room

TOTAL

 1.50

£65,591.00

Cost Centre Code Desc

Class

Funded

Budget (£)

INCOME

TOTAL

N/A

-£1,465,584

PAY

TOTAL

 182.95

£5,003,116

NON-PAY

TOTAL

N/A

£2,029,274

GRAND TOTAL

TOTAL

 

£5,566,806

Capital


Category
 

2018/2019 Budget

Hardware - New Equipment

 £                           26,174

Hardware Rolling Replacement - Imaging Devices

 £                           48,840

Hardware Rolling Replacement – Networking

 £                           75,000

Hardware Rolling Replacement - PCs/Laptops

 £                        107,687

Hardware Rolling Replacement – Telephony

 £                           75,000

IM&T Strategic (Electronic notes, Theatres Information Management, electronic prescribing)

 £                     2,545,973

Infrastructure

 £                           69,519

New Systems

 £                        477,554

Software Development

 £                        110,000

System Upgrades

 £                           28,632

Grand Total

 £                     3,564,379

Contract Details

The link below identifies the key systems at University Hospitals Plymouth NHS Trust:

Contracts Data Spreadsheet

The Purchasing activity for University Hospitals Plymouth NHS Trust, IM&T department will be undertaken in accordance with UK law, regulations and directives, and the Trust's Standing Financial Instructions with purchase orders being based on achieving value for money.

All contracts above the currently applicable threshold are legally required to be advertised in the Official Journal of the European Journal (OJEU), in accordance with EC and GATT rules on public procurement, and to comply with the White Paper on Standards, Quality and International Competitiveness (CMND 8621).

In support of the Trust's requirement to offer an open and transparent process within IM&T procurement, the below list provides a description of key contracts along with anticipated expiry dates. 

For any current tender opportunities please see https://plymouthhospitals.bravosolution.co.uk/nhs_collaborative/web/login.html

Managed Print Service

Our Managed Print Service (MPS) is managed by Ricoh UK.

Toner logistics are managed centrally, this central store then delivers toner to the individual printers.

Except in a very few situations, printers are set up to pull print via “follow me printing”.  This requires the user to log in to a printer and collect their prints as required. Colour printing is restricted.

IT Disposal

IM&T are fully Wii compliant and ensure that all IT items are disposed of safely and in-line with Trust policies. PCs, Monitors, Laptops, Docking Units, Servers, Scanners, IP Phones, Mobile Phones, Projector Cables, Phones, Keyboards and Mice are all disposable and all Hard Drives and Digital storage devices are incinerated on site.

Some PCs and laptops may be recycled internally dependant on specification and age however please note, IM&T do not dispose of any clinical equipment, this is support by Mems.

IM&Ts preferred disposal company can be found using the following link: https://www.conceptmanagement.co.uk/ and deployment stats for 2018/2019 can be found below:

UHP

 

LSW

 

Total

Laptops 179 Laptops 396 575
Monitors 370 Monitors 122 492
PC 686 PC 259 945
Printers 83 Printers 27 110
Docking Units 81 Docking Units 42 123
Scanners 16 Scanners 20 36
Servers 18 Servers 0 18
Ip Phones 16 Ip Phones 0 16
Projectors 1 Projectors 1 2
Mobile Phones 43 Mobile Phones 31 74

Cyber security and the Freedom of Information Act 2000

University Hospitals Plymouth NHS Trust has following careful consideration of its experts concluded that it will refuse requests that ask about cybercrime events or ask for information that assists criminals.

The Trust, following a public interest test considers such information exempt from supply in compliance with both:

·     section 31.-(1)(a) the Law enforcement exemption about the prevention and detection of crime

·     section 38-(1) (a) and (b) the Health and Safety exemption

Additionally; the Trust will neither confirm nor deny it holds information.  This is because the revealing of facts enables others to utilise such data to identify weaknesses or strengths. Please refer to our rationale.

All future requests for similar information will be referred to this statement and considered exempt from supply in accordance with section 21.-(1) - information accessible by other means.   This avoids the need for repeated responses that are substantially the same.

Our rationale

The Trust seeks to be an open organisation and makes much non personal information available to the public as possible, however it will not jeopardise the care of its patients and staff if making information public put them in danger. 

These exemptions apply because disclosing details of our security arrangements could prejudice the security and integrity of the Trust’s network and increase the risk of unauthorised access to information held by the Trust, much of which is confidential and sensitive.  The level of detail that would be released would enable external parties, who are not privy to the confidential aspects of Trust’s IT systems, knowledge of our security equipment and by association its integrated network security.  The Trust employs a range of security tools to mitigate the risk from different types of security threats.  Firewalls, Intruder Detection Devices Antivirus and other products form a mesh of security that protects the Plymouth NHS Network and data, the more of these vectors that are known, the weaker the security of the network protection.  There is a real risk that this knowledge could assist external parties in attempting a cyber-attack/hack into the Plymouth NHS Network.  The anticipated harm from this is a breach of data protection (failure to adequately protect information resulting in an unauthorised disclosure), data loss, and disruption to patient care through a loss of IT services.  The severity of harm is extensive with millions of patient records put at risk of unauthorised disclosure.

Systems failure endangers the physical or mental health and safety of patients and staff. Examples were frequently reported throughout the media following the WannaCry attack on various parts of the NHS and other organisations.

Future requests

The Trust has consistently applied both section 31 and 38 to all “Right to know” requests received this financial year and will do so in the future.  The responses to such questions are displayed within the Trust’s disclosure log.  To avoid processing substantially similar requests, we will refer any new applicants to this standard explanation, when applicable. 

Those with legitimate business enquiries should contact the ICT’s Procurement team using this email address: plh-tr.imtbusinessservices@nhs.net rather than make Freedom of Information Act requests. 

If you were unhappy with this approach, you have the right to complain.  This should be in writing to the address below or preferably by email to plh-tr.foi-requests@nhs.net.  We will then arrange for an independent appeal.

University Hospitals Plymouth NHS Trust

Freedom of Information Manager

Information Governance Team
Bircham House
William Prance Road
Derriford
Plymouth
PL6 5WR

01752 431058

If you remain dissatisfied with the outcome of the appeal, then you have the right to appeal again to the Information Commissioner at:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

http://www.ico.org.uk

Tel: 0303 123 1113

 

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