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#bigimprovement in CQC Follow-up Inspection Report

CQC Report - Staff Reaction vidoe

Contrasting CQC Report TablesThe CQC follow-up inspection report into Plymouth Hospitals NHS Trust shows a big improvement since last year. Plymouth Hospitals remains rated as Requires Improvement overall in the report published today, but the inspectors found that: “There had been progress in many of the areas where improvements had been required at the previous inspection.” (p2).

Improvement was seen across 16 out of 50 service domains. The Trust no longer has any Inadequate ratings. There have been particular improvements in the domains of Safety and Responsiveness and across particular service areas. Outpatients and Diagnostics, for example, went from three Inadequate ratings and one Good in 2015 to three Goods and one Requires Improvement in 2016.

This is against a backdrop in which 47% of providers that were re-inspected following a rating of Requires Improvement were not able to improve their rating. More worryingly, in 8% of cases, the quality of care had deteriorated so much that the rating was downgraded to ‘inadequate’. Source:   ‘State of Care’ Report  2015/16

Plymouth Hospitals continues to be one of 28 out of nearly 150 acute trusts nationally to be rated Outstanding for Caring, although this domain was not re-inspected this time. The majority of trusts nationally are rated Requires Improvement overall.*

Staff in some of the areas re-inspected have given their reactions in a short video, which you can see below.

Ann James, Chief Executive, said: “In 2015, following our last inspection, I promised we would be action-oriented where improvement was required. This latest report is proof that we have been. We truly live by our value of ‘Putting Patients First’ and I am so proud of our staff for doing exactly that.

“The massive improvements and the many examples of outstanding practice noted by the inspectors reflects the professionalism and commitment of my colleagues to do the very best they can for patients in the face of some unrelenting demand.

“We remain rated as Requires Improvement overall, partly reflecting the difficulties we face in a challenged Devon healthcare community. But, as the independent inspectors have seen for themselves, we are on a journey of improvement and we’re making great progress on that journey.”

A copy of the full report is available on the CQC website.


*The national picture for acute trust ratings
As of Tuesday 22 November, out of 147 acute specialist and non-specialist NHS trusts, the CQC had rated:

  • 7 as Outstanding
  • 45 as Good
  • 86 as Requires Improvement and;
  • 13 as Inadequate


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