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CQC Inspection Report

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Chief Executive Ann James said:

Today sees the publication of our CQC report. We were inspected in August and September and overall, University Hospitals Plymouth NHS Trust remains graded as Requires Improvement overall and we retain our rating of Outstanding for Caring. The full report is published by the CQC here 

When we look in more detail at the scoreboard which compares our ratings from last year (see below), this shows a generally better picture: we no longer have any red for inadequate ratings and, unlike last year, we have no warning notices.

Image of CQC ratings

Surgery has slipped from Good to Requires Improvement, which we feel disappointed with. Colleagues in Surgery have worked hard to drive improvements – for example, improving theatre utilisation to >80% in order to reduce the time patients wait for procedures. We will support Surgery to continue their good work and try to turn this around again.

But there has also been a move up for other services – Diagnostics have moved from Inadequate to Requires Improvement and our Maternity service is now rated Good overall and Outstanding for Caring. Our maternity service is the first in the peninsula to be rated Good in the Safe category.

Against a backdrop of growing demand and a challenged local health and social care community, these ratings are testament to the hard work, professionalism and compassion of our staff and volunteers. Every day I am hugely humbled by what they do.

There is, as always, plenty more to do and many of our staff are already involved in team-driven improvement through our People First programme.

We have recently recruited more than 50 international nurses, we’re investing in new interventional hybrid theatres, new scanners and a new £30m Urgent and Emergency Care Department. We’re working closer than ever with GPs and colleagues in primary care to join up care for patients and their families, so it is easier to access and through better communication and information sharing, we avoid duplication and give people a better service.

We will continue to make improvements to provide the best care possible to our patients and their families.


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