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CQC publish report into the Plymouth health and social care system

CQC logo The Care Quality Commission has today published its report into the Plymouth health and social care system, following the system review which took place in December. 

The review looked at how hospitals, community health services, GP practices, care homes and homecare agencies work together to provide care for those aged 65 and over.

I am really pleased that overall the report is a positive one.  It recognises good relationships between leaders of health and social care services, a shared commitment to improving services  and a recognition from the inspectors that:

“Plymouth is on a journey to integration. There was a compelling vision for integration within Plymouth, developed in collaboration with system partners and local people and linked to the Devon STP…. There was a shared ambition among system leaders to progress with vertical integration of service delivery to include primary care, community, acute and social care.”

Clearly, this is something we are driving hard to make happen.

The inspectors recognised the particular pressures staff at our hospital face. Their report supports our vision of vertical integration with Livewell Southwest as a way to ensure we can offer local people the best possible health and social care services.

The report also identified many challenges, including people having varied experiences of services – some excellent and some not good at all. In their feedback the inspectors identified an over-reliance on bed-based care and said a shift is needed to keeping people well in their own homes.

These are issues we have identified and are working jointly to solve.

Our challenge is to translate our compelling vision into frontline practice. We are committed to working to deliver the best possible care for local people all of the time, through integrated provision. We have to support our staff in being able to do this, but this report confirms that as a system, we have a vision and shared ambition to go forward.

Please do take time to read it, if you can.

Best wishes


Ann James

Chief Executive


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