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Five shortlisted for national awards: Empowering care in partnership with #letsbeopen

letsbeopen We are delighted to announce that Plymouth Hospitals NHS Trust will be represented by five finalists at the Patient Experience National Network (PENN) awards next month.

Five projects were entered into the awards, which celebrate the delivery of outstanding patient experience. All five applications were shortlisted in at least one category, with the #letsbeopen Campaign shortlisted in two.

The projects shortlisted are:

  • Bereavement Bags, shortlisted in the Support for care givers, friends and family category
  • Healthy Bones Mobile Unit, shortlisted in the Bringing patient experience closer to home category
  • #letsbeopen Campaign – Empowering care in partnership, shortlisted in the Strengthening the foundation / Turning it around when it goes wrong category
  • Patient Diaries in Intensive Care, shortlisted in the Personalisation of care category
  • ‘SignLive’ – Providing patients, visitors and staff with more choice for hearing services, shortlisted in the Communicating Effectively with patients and Families category

In the lead up to the awards, we will be looking at each unique project and the positive impact it has had on patient experience. Today, we are focusing on the #letsbeopen campaign, which saw, on August 1st 2016, all of our adult inpatient wards, with the exception of critical care and maternity open their doors between the hours of 07:30 and 22:00.

Focusing on the benefits to our patients and recognising the invaluable role and contribution families and carers provide to their loved ones when they are in hospital, the #letsbeopen campaign was led by Brydie Bruce, Communications Manager and Matrons, Judy Frame and Sue Timmins.

“Having a loved one in hospital can be a really worrying time, for the patient and their loved ones, explains Brydie. “To then be told that visiting times are restricted can further increase that anxiety.

“The idea of #letsbeopen came from the frontline and was strongly inspired and influenced by John’s Campaign, which supports open visiting in all hospital settings for carers of patients with dementia. Working closely with our colleagues, patients and their loved one and hearing and considering their views was crucial to ensuring the #letsbeopen campaign worked as well as it could for everyone.

“We listened to what was being said, taking as much feedback on board as we could, which then helped us to write our Visitors’ Charter. The Charter represents our commitment to relatives and carers, visiting the hospital, and this change was a vital part of embracing the value of loved ones to aid recovery and care for our patients.”

The Visitors’ Charter outlines what we will do as staff and what we ask our visitors to do too. It includes standards that we ask all of our visitors to respect, such as ensuring that no more than two people visit at any one time, supporting and encouraging the patient during mealtimes, observing quiet times or being asked to leave for a short period of time, such as during doctors’ rounds, etc.

“The initiative has multiple benefits, including the reduction of anxiety for both the patient and their relative,” continues Brydie. “It enhances recovery, improves communication between relatives, carers and our staff and allows the person that knows the most about them, to be with them, therefore aiding a far more positive overall experience.

“We are absolutely delighted to have been recognised by the Patient Experience National Network and to be shortlisted in two categories at their awards.”

Good luck to all of our finalists who will attend the Patient Experience National Network awards in Birmingham on Thursday 1 March, where the winners will be announced.


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