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Maternity care rated highly by new parents

The maternity care at University Hospitals Plymouth (UHP) NHS Trust continues to be highly rated, according to a 2021 national survey which was published on Thursday.

The Care Quality Commission (CQC) National Maternity Survey is a nationwide review of all aspects of maternity care. Nearly 4000 patients have some or all of their maternity care delivered by UHP each year.

The maternity department at UHP was one of the highest rated Trusts for giving active support and encouragement around feeding and enabling skin to skin contact shortly after birth which is important for helping babies to adjust to life outside the womb. This includes regulating their heartrate, protecting them from infection and supporting the development of a close, loving relationship.

In addition to this, new parents reported that they were given appropriate information ahead of being induced and if they raised a concern during labour and birth it was taken seriously. Care from staff was rated highly, with respondents reporting they had confidence in the staff caring for them and felt they were able to get help from a member of staff when they needed it.

“We are very pleased at the results of the National Maternity Survey, particularly given the challenges experienced by maternity services during the pandemic”, said Charlotte Wilton, Head of Midwifery and Head of Nursing for Women’s and Children’s Services. “These results are clearly reflective of an exceptional team that have gone above and beyond here within the Maternity department.”

“We would like to express our gratitude to women, pregnant people and their families who took the time to complete the CQC survey last year. This information is absolutely vital for the ongoing development of our services and we are already looking to improve the areas where we did not perform quite so well. The report highlighted that unfortunately some new parents didn’t feel they had adequate choice around where their postnatal care took place. Since the survey was conducted, we are looking to facilitate a face to face contact with a midwife within 36 hours of being discharged from the hospital in line with NICE postnatal care guidance (2021), providing wrap around care from the first day at home with a new baby."

To see the full report, click here:


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