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Plymouth Hospitals NHS Trust introduces urgent care live waiting times to help patients make informed choices on their treatment

Image of mobile phone If you live in Plymouth or the surrounding areas, you can now find out how long you might have to wait to be seen in our Emergency Department (ED) or one of our Minor Injuries Units (MIUs), by visiting our website.

We are now streaming live waiting times for our ED and predicted waiting times for our MIUs – Cumberland Centre (Plymouth), South Hams Hospital (Kingsbridge) and Tavistock Hospital, on our website. The live and predicted data allows visitors to see:

  • The current longest waiting time to see a doctor/MIU practitioner
  • The current number of patients waiting to be seen
  • The total number of patients in the department

The website also includes information about what conditions can be treated, the facilities available at each location, opening times and directions.

“We don’t want to think about ourselves or our loved ones being injured or becoming ill but there will be times when we or they might need to seek urgent care or treatment,” explains Greg Dix, Chief Nurse and Operating Officer for Plymouth Hospitals NHS Trust. “In most cases, where an injury is non-life threatening but still requires an urgent opinion, our MIUs in Devonport, Kingsbridge and Tavistock will be the right place for you to go and can offer shorter waiting times. Patients with life-threatening or serious conditions should go to the Emergency Department at Derriford Hospital.

“To help you to make that choice, we have created an easily accessible section on our website, dedicated to the core information, which can aid you to make an informed choice on the best centre for your care or the care of a loved one.”

You can find the Urgent Care Waiting Times here:

Examples of the problems our Minor Injuries Units can see:

  • Cuts - we can use glue, steristrips (paper stitches) or sutures to close wounds
  • Small burns or scalds
  • Bites and stings
  • Sprains and certain fractures (upper and lower limbs)
  • Minor head injuries
  • Infected wounds
  • Foreign bodies in eyes

You don’t need to pre-book an appointment but if you are unsure whether the MIU is the right place for your treatment, you can call 01752 434390 for advice on whether the service is most appropriate for your specific needs.

Familiarising people living in Plymouth and surrounding areas of our Minor Injuries Units, as well as the introduction of the urgent care waiting times on our website, is part of our winter #ThinkMIU campaign.

For the wider NHS in Devon and Cornwall, a free app has also been developed and is available for download, which provides users with information about waiting and travel times for their local urgent NHS services.

NHSquicker, aims to help people choose the right service for their needs and spend less time waiting. Showing up-to-date waiting times for local emergency departments and minor injuries units, based on the user’s location, NHSquicker shows live travel times to help people make informed decisions about where to go when they are in need of urgent care. It is available for smartphones and tablets, on Apple and Android.


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