We are delighted to announce that University Hospitals Plymouth NHS Trust (UHPNT) won in two categories at the Patient Experience Network National (PENN) awards last month.
The #letsbeopen campaign won in the ‘Strengthening the Foundation’ category and was also runner up in the ‘Turning it Around When it goes Wrong’ category. The Healthy Bones Mobile Unit won in the ‘Bringing Patient Experience Closer to Home’ category.
“It is fantastic to be recognised by the Patient Experience Network and for us to be able to share our learning and work with others,” expressed Brydie Bruce, Communications Manager at UHPNT, who led on the campaign with Matrons, Judy Frame and Sue Timmins. “We are extremely proud of #letsbeopen and the difference it has made to our patients and their loved ones.”
Jill Griffin, Consultant Practitioner and Radiographer was appointed in 2009 to develop and roll out the Healthy Bones mobile service.
“The Healthy Bones Team work incredibly hard to deliver our mobile bone density service which is valued hugely by our patients” said Jill. “We could not be more thrilled to have our work recognised nationally with this award.”
Five projects were entered into the awards, which celebrate the delivery of outstanding patient experience. All five applications were shortlisted in at least one category, with the #letsbeopen campaign shortlisted in two.
The projects shortlisted were:
The #letsbeopen Campaign: Empowering care in partnership: Winner of the ‘Strengthening the Foundation’ and runner up of the ‘Turning it Around When Things go Wrong’ category.
On 1st August 2016, the #letsbeopen campaign, saw all of our adult inpatient wards, with the exception of critical care and maternity open their doors between the hours of 07:30 and 22:00. Focusing on the benefits to our patients and recognising the invaluable role and contribution families and carers provide to their loved ones when they are in hospital, the #letsbeopen campaign was led by Brydie Bruce, Communications Manager and Matrons, Judy Frame and Sue Timmins.
The Healthy Bones Mobile Unit: Winner in the ‘Bringing Patient Experience Closer to Home’ category
The Healthy Bones Mobile Unit brings essential osteoporosis assessments to outlying areas using a bespoke lorry. This is done using mobile bone density scans, also referred to as dual energy X-ray absorptiometry. Bone density scans evidence treatment to prevent fragility fractures, keep patients out of hospital and continuing to enjoy their daily activities, and reduce mortality.
Bereavement Bags: Shortlisted in the ‘Support for Care Givers, Friends and Family’ category
The bereavement bag; an idea conceived by Senior Sister Ali Giffiths, aims to provide an alternative to the Trust standard plastic carrier bags, which are currently being used for bereaved families to collect their loved one’s belongings. The bag is designed to maintain a sense of solemnity and be a recognisable symbol around the hospital so staff and public can show sympathy and understanding towards those experiencing bereavement.
Patient Diaries in Intensive Care: Shortlisted in the ‘Personalisation of Care’ category
The use of Patient Diaries in Intensive Care has emerged as a valuable tool to fill in memory gaps and to promote psychological recovery. The diaries offer a written narrative of the patient experience through the eyes of the healthcare professional and their loved ones. These diary entries can help to fill the gaps in the patients’ recollection, thereby replacing delusional memories with factual information, offering a simple yet very effective way of helping patients understand and come to terms with what has happened to them whilst they have been critically-ill.
‘SignLive’ – Providing patients, visitors and staff with more choice for hearing services: Shortlisted in the ‘Communicating Effectively with Patients and Families’ category
Signlive are a company who provide online video streaming of British Sign Language interpreters through an app on iPads, tablets and smart phones. This new system has enabled the Trust to provide patients and staff with more choice for hearing services and solutions for our deaf patients. The importance of effective communication cannot be underestimated and we are very proud to be working with SignLive.
We are incredibly proud to have had 5 finalists shortlisted in the awards. Congratulations to all of our finalists and to our well-deserved winners!