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University Hospitals Plymouth receives outstanding score in cancer patient care survey

National Cancer Patient Survey

The NHS has published the results from the National Cancer Patient Experience Survey 2019. University Hospitals Plymouth has scored 8.9 out of 10 by cancer patients.

The Trust ranks 15th in the nation, with a total of 143 trusts taking part in the survey. The hospital has scored above  the expected range in communication with patients* and team work**. This is due largely, to the Trust’s  recent investment in cancer care, including the recruitment of more support workers and healthcare navigators  that are there to answer any questions patients might have during their treatment.

Sian Dennison, Head  of Nursing Cancer, said: “We are delighted with the survey results. It’s an honour to be one of the top ranked Trusts in the South West and receive such good feedback from our patients. The Trust’s recent investments in cancer care and treatment have been fruitful . We are determined to put our patients first and it shows.”

University  Hospitals Plymouth has also increased the number of health and wellbeing events for cancer patients, empowering them to understand and manage their symptoms.

In the last year, the Trust recruited additional Cancer Nurse Specialists and invested in lung cancer diagnostics.

Patients have commented: “The staff/nurses at Plymouth were amazing even the student nurse - who came in with me to have a drain appointment - she didn't need to but came to hold my hand!”, “The staff involved were caring efficient and supportive I could not have asked for more”.


national cancer patient survey 2019 inforgraphic


*Statement based on score on the following questions:

Q21. Patient got understandable answers to important questions all or most of the time

Q11. Patient felt they were told sensitively that they had cancer

Q13. Patient given easy to understand written information about the type of cancer they had

Q19. Patient given the name of a Cancer Nurse Specialist who would support them through their treatment

**Statement based on score on the following question:

Q56. Different people treating and caring for patient always work well together to give best possible care

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