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We are committed to providing the best possible care during a very tough winter for the NHS

Photo of Dr Beth Newstead

University Hospitals Plymouth NHS Trust, a major trauma centre providing specialist services for the southwest peninsula, receives some of the most acutely unwell patients by road and air ambulance and the Emergency Department is experiencing exceptional challenges - a pattern replicated across the country.

We continue to ensure patients are prioritised in order of clinical need and are seen in the shortest timeframe possible. Patient safety remains our main focus and we would like to thank the staff for their tireless efforts in responding to the ongoing pressures and their commitment to working for our patients to provide the best possible care.

We recognise that patients are waiting in ambulances when they need to be seen more quickly in the Emergency Department. Dr Beth Newstead explains how patients will be triaged in the Emergency Department in this video:

We are working really hard to reduce waits and we have taken a number of steps. We have recruited 28 more nurses and have a nursing development programme in place within Emergency Services.

Across our Trust we are investing more than £5m in recruiting more nurses and £4.7m in pharmacy staff to further improve the quality of our clinical pharmacy service. We have plans to develop a new Urgent and Emergency Care Centre which will provide more space in which to care, as explained in this video.  We are moving forward with our Digital Strategy and we’re working closer than ever with GPs and colleagues in the community to join up care for patients and their families. We are continuing to work hard with all our local partners to reduce waiting times and we continue to promote the use of NHS 111 so that, where appropriate, patients care access the right service for them as quickly as possible.

Our waiting times are an ever-changing picture, fluctuating rapidly based on the demand on our services. We show our waiting times for the Emergency Department on our website, alongside the average waiting times for local Minor Injuries Units and we encourage the public to make use of this function alongside using NHS 111 to help inform them of the right choices to make for their care.

As of 31 January 2022, there are currently 160 patients who are waiting for discharge into onward care and 294 staff covid related absences.

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