We continue to maintain visiting restrictions (one person, once for one hour each day) via slots pre-agreed with the ward, full details can be found on our visitor page.
Patients and Visitors
The Mustard Tree Macmillan Cancer Support Centre is available to anyone affected by cancer (at any stage of the illness). We offer a cosy and comfortable environment for patients, relatives and carers to share concerns, ask questions and access a range of support.
The Mustard Tree Cancer Support Centre is staffed by Macmillan professionals and trained volunteers, some of whom have had a personal experience with cancer.
We are able to offer information about your illness, details of the support that is available and the opportunity to talk to someone about how you feel.
The Mustard Tree also runs Outreach clinics (Triangle Centres) at Kingsbridge, Liskeard and Tavistock one day a week.
The Mustard tree is open Monday to Friday between 9am to 4pm for pre-booked appointments (excluding bank holidays and public holidays).
For more information please telephone Reception on 01752 430060. There is an answerphone so if your call cannot be answered, please leave a message and we will return your call as soon as possible.
You may come across a variety of staff during your contact with the Centre. Here you can find out a little bit more about who they are and what they do.
Our Support Specialists are all healthcare professionals by background with various Oncology experience. They are available for 1:1 appointments if you’d like to discuss your concerns or if you have any questions. For medical concerns, they will signpost you to your clinical team but they can offer emotional support and self-management techniques.
A Cancer diagnosis can sometimes have an impact on your finances, especially if you are unable to work during or after treatment. We have a Macmillan Benefits Advisor who is able to offer advice on whether you are entitled to any benefits and can even help with the application process. They can also signpost you to further advice or support.
We have a team of qualified counsellors with specific cancer training. Following a consultation with one of our Support Specialists, they can refer you, if this option is right for you.
Our trained therapists offer specialist therapies to aid relaxation and promote a sense of wellbeing.
Support Workers can provide Holistic Needs Assessments (HNAs), which will help to identify any unmet needs you may have. A care plan can be formulated to support you in managing your concerns. Support Workers can also signpost you to additional support.
Our team of administrators and managers work behind the scenes to help ensure the smooth running of the centre. They are responsible for operational procedures, coordinating staff rotas, booking appointments, processing donations, ordering patient information, organising staff training, education days, team meetings and much more.
If you are attending a booked appointment at the Centre, we have 5 free car parking spaces nearby. These can be found by turning left, between the Blood Donor Centre and PET scanner. To use these spaces, please park in one of the bays marked with this sign and then collect a permit from Mustard Tree Reception to display on your dashboard.
If you are visiting Oncology Outpatients, Car Park C is the closest.
All patients who are undergoing a course of treatment and required to attend the hospital for at least 3 days in a week will be entitled to free parking.
You will also be eligible for free parking if you are attending any of the following departments for an appointment, procedure or treatment in relation to your cancer diagnosis:
You will need to show a valid appointment letter to a member of staff on reception in Oncology Outpatients on level 2 and present your parking chip coin for validation.
For more information on these concessions please ring 01752 432000 or go to the Parking Desk by the main entrance on level 6 or click here: https://www.plymouthhospitals.nhs.uk/parking-at-derriford
A Mobility and Welcome Centre is located temporarily in Car Park A by the COVID Hub opposite main reception of Derriford Hospital. Hospital patients can be dropped and collected from this secure area. A buggy service is also available to transport patients to and from the hospital’s main entrance from this facility.
Patients can phone Parking on 01752 432000 (Internal 3200) and request pick up/drop off from anywhere on the Derriford Hospital Site.
Any problems, please call the above number.
*Please note that parking on site at Derriford Hospital is managed and monitored by SABA. University Hospitals Plymouth is not responsible for the availability of parking spaces, nor the parking costs.