The Patient Advice and Liaison Service (PALS) offers support, information and assistance to patients, relatives and visitors.

PALS will:
• Provide information about hospital services.
• Offer advice on where to go to get health information.
• Help with problems that you haven’t been able to sort out with staff on a ward or in a clinic.
• If you want to make a complaint - advise you how to do so.
• Tell you about independent organisations that can help you with a complaint.
• Listen to your views on how we can improve our services, and pass this on to the appropriate people for action.

To download an information leaflets about PALS click here >

How to contact PALS
Open Monday to Friday 9.00 am to 4.00 pm

PALS office: on level 6 in the main concourse

Telephone: 0845 155 8123

E-mail: plh-tr.PALS@nhs.net

Post:
Patient Advice & Liaison Service
General Office
Level 7
Derriford Hospital
Plymouth 
PL6 8DH

Independent complaints Advocacy Service
ICAS will give independent advice and help with formal complaints about the Health Service.
Devon and Cornwall:  0330 440 9003