Calling Before You Come

Staff at the Royal Eye Infirmary, Plymouth would like to remind members of the public needing emergency eye care to call the accident and emergency (A&E) department before attending.

The telephone assessment system, which replaced the ‘walk-in’ system in 2000, is staffed by senior qualified Ophthalmic Nurse Practitioners who assess the patient, give advice and guidance and offer an appropriate appointment time either immediately, later the same day, within the week or directed to their GP, Optician or Pharmacist.

Sister Vicky Brotherton from the REI Accident and Emergency department said: “Anyone who needs help or advice with an emergency eye problem should telephone the department on 01752 439330 or 439331 and they will be advised what to do. All patients will be prioritised and seen according to the seriousness of their problem. Obviously patients with extremely serious conditions will still be seen immediately.

The Numbers to Call

• For accident and emergency advice on eye problems please telephone 01752 439330 or 439331
• Patients with out patient clinic enquiries should contact the main REI switchboard on 0845 155 8094.

Directions

We hope you find the directions below useful in finding your way around the Royal Eye Infirmary.

• Basement- Outpatients 2
• Ground Floor – Outpatient 1 and A&E
• First Floor – Wards and Theatres
 
If you are still unsure, please ask our reception staff for further help.
 
Lifts/Stairs
 
There is a lift to take patients to the Ward and a pathway to Outpatients 2 in the basement. Outpatients 2 can also be reached by going through Outpatient 1 area and down the stairs at the end of the corridor.
 
A&E and Outpatient 1 are on the Ground Floor entry is gained through the front door or through the Main Doors.
 
Routes
 
A&E - Ground Floor - Enter the door at the far right at the front of the Royal Eye Infirmary – turn to your right and the reception desk is in front of you.
 
Outpatient 1 – Ground Floor – As above