Practical Support

Accommodation Financial support Food and drink offers Travel Offers Children and babies General offers

Ramadan 2020 - COVID-19, Ramadan and Eid-ul-Fitr

Key workplace considerations during Ramadan (Thu, 23 Apr 2020 – Sat, 23 May 2020)

As we celebrate our diversity within the NHS, line managers, supervisors and colleagues should be aware of key advice relating to Muslim staff that may be observing fasting during the month of Ramadan.

The NHS Muslim Network and the British Islamic Medical Association (BIMA) would like to share some top tips with you for supporting your NHS staff and colleagues throughout the month of Ramadan.

These can be found at:

Ramadan and Eid-ul-Fitr this year will occur during the expected peak of the COVID-19 outbreak. Despite the additional pressure on the NHS, it is essential that managers consider these guidelines for the health and well-being of Muslim staff in a way that doesn’t negatively impact patient welfare and care. And likewise, it is advised that staff observing Ramadan have early conversations with managers to mitigate any risks to the service and to patient care.

Several organisations are also offering peer support for NHS staff that want to speak to someone confidentially. To find out more or for any further guidance, please contact either the NHS Muslim Network at NHSI.MuslimNetwork@NHS.Net or BIMA at

“The NHS Muslim Network and BIMA would like to commend all staff attending to patients affected by the COVID-19 outbreak”.


Advice for carers

As the situation with coronavirus evolves, it's important to know what support is available to anyone who may have caring responsibilities and those they look after.

Carers UK's advice service has expanded its capacity. Anyone with a question about caring can email or call 0808 808 7777 from Monday to Friday, 9am – 6pm.

Carers UK has a page on their website, regularly updated with key information:

As well as answers to some FAQs from carers:

There is also a page on looking after your mental wellbeing:




A number of colleagues have already expressed a need for accommodation either close to the hospital or away from vulnerable loved ones. If you would be interested in this, in the first instance please discuss if this is strictly necessary with your line-manager. If your line-manager is supportive, please email the accommodation team on with the following information: 

  • Name 

  • Telephone Number 

  • Department 

  • Job Title 

  • Line Manager’s name 

  • Reason for request for accommodation 

The accommodation team will respond to any requests as quickly as possible. Please note that requests will be assessed and prioritised according to risk assessment guidance. 


Financial support

We know that colleagues will likely be feeling more anxious and worried at the moment, and some of us will find ourselves / our family facing financial difficulty and uncertainty.  

It is the case that money and psychological health are often linked, and poor psychological health can make managing money even harder. It can feel difficult to ask for help but there are lots of sources of support and information available if you're facing money worries, that you can access in a range of ways. We want to share this with you as this may help reduce the immediate stress and make you feel more in control.  

  • Neyber financial education hub with access to financial tools, better money management guides and resources that can be accessed via 
  • The Cavell Nurses’ Trust is one of our ‘Working With’ partners providing emotional and financial support for nurses, midwives and healthcare assistants, both working and retired, when they’re suffering personal or financial hardship often due to illness, disability, older age and domestic abuse.  If you would like to discuss your circumstances with one of their Welfare team, please contact: or
  • Benefits and financial help at GOV.UK
  • Gambling Support: For free confidential advice and help, the National Gambling Helpline is available 24/7, on 0808 8020 133 or live chat. also provides information and advice to help keep people safe from gambling harms, and signposts those that need immediate help and support to the National Gambling Helpline, operated by GamCare,
  • Citizens Advice national website
  •  National Debtline, or call 0808 808 4000 from Monday to Friday, 9am to 8pm.
  • StepChange Debt Charity
  • Lamplight Support Services | Royal College of Nursing – open to the nursing community - RCN members can call RCN Direct on 0345 772 6100; Individuals not in RCN membership can call 0345 772 6200.
  • Local Trade Unions: GMB (01752) 439274 (internal 39274);  Unison (01752) 439276 (internal 39276); RCN (01752) 439314; Unite (01752) 431337 (internal 31337), plus other Trade Unions or Professional bodies who are not identified here will be contactable on the internet or can be signposted via the HR team:

Further Resources 

Debt Management 

Martin Lewis Money Saving Expert 'NHS staff freebies & discounts' 



Food and drinks ofers


Food and drink 

  • Morrisons Supermarket 

10% discount for NHS staff until 12 July.  

Morrisons are offering a priority food box delivery service for NHS staff to allow them to get the essentials they need without having to visit a supermarket. They have created grocery boxes containing a selection of everyday food and essential household items and each box contains enough to feed two adults for a week. There are two types of food box to choose from, meat or vegetarian, worth up to the value of £30, including free delivery for NHS staff (worth £5).

To order, visit the dedicated website (see link below) and register using your NHS email address. You can get the box delivered for free directly to your door, or you can collect at selected locations.


  • On site  
    Level 6 Fresh from Warrens: 20% discount. 
    Level 7 Goodness at Greens Restaurant: 20% discount 
    Level 5 Café, Terence Lewis Building Additional vends & free tea/coffee now available  
    Vending machines at the hospital – 20% discount (also free hot drinks vend on Level 9 and 11 and in TLB L5 café) 


  • Crownhill Co-op 
    Co-op in Crownhill has offered to hold food and essentials for NHS staff, for them to pick up when possible. Please email more details 


  • WHSmith - hospital stores 
    In addition to offering 20% off for all NHS staff in our WHS stores, WHSmith is selling an additional 120 essential Sainsbury (JS) lines; from pasta, tinned products, tea, coffee, household cleaning products, toilet roll are all available and have been price matched to JS supermarket pricing with an additional 20% off. 


  • Pizza Hut Bircham Park, Derriford 
    50% discount to NHS staff on home deliveries. Pre-pay over the phone, stating you are NHS staff and show your NHS badge to the delivery driver. Place your order to Pizza Hut on 01752 761030. 


  • Just eat 
    NHS staff get 25% off until the 26th April. Get your discount code here 


  • Tamar Growers 
    Click and collect food delivery click and collect service to Derriford Health and Leisure Centre. Orders must be  placed online by Tuesday at 14:30 for collection on Fridays between 15:45 – 14:30 at DHLC.  


Supermaket special opening times for NHS staff

  •           Morrisons - Monday to Saturday 6am - 7am, plus 9am - 9.30am on Sunday, show your ID badge for 10% off.
  •           Tesco –on Sundays for NHS staff between 9am and 10am.
  •           Sainsbury’s - between 7.30am and 8am Monday to Saturday.
  •           Asda - Monday, Wednesday, and Friday between 8am and 9am as well as on Sundays between 9am and 10am.
  •           Iceland - final hour of trading on Monday to Saturday (usually 5pm to 6pm).
  •           Aldi - between 9.30am and 10am on Sundays.
  •           Pets at home - between 8am and 9am for NHS workers on Tuesdays, Thursdays, and Saturdays + 10% off.

B&M and The Range offer both 10% off for NHS Staff.



Travel offers


  • AA Free NHS breakdown cover 
    If you break down travelling between home and work, call 24/7 on a dedicated NHS number 0800 072 5064. A patrol will be sent to try and fix your vehicle on the spot free of charge. If they can't, they'll take you to where you need to be. To make sure they get out to you as quickly as possible, fill in the form online and they'll send you a text with the phone number so you have everything to hand, just in 


  • Taxi Commuting 
    Reduced taxi rate for all NHS staff to and from work. Luke, licensed taxi. Contact number 07830948904. 


  • Car Servicing 
    South West Lotus Centre Ltd isoffering cut price servicing for NHS staff. Present your ID and the discounts will apply.  A courtesy car can be offered for use whilst the work is carried out and an MOT test can be arranged should your vehicle require one. Collection can be arranged from Tavistock, Gunnislake, Callington, Lifton, Lewdown and Launceston postcodes. Call them for full details on 01566 784152. 

  • Stagecoach (buses)

Free rides for NHS staff. Just show your ID badge.


Car Rental 

  • Rentafford - 50% discount. Whether your vehicle has broken down or you need more transport, cars, van's and minibuses available. Telephone: 01822 614317. 




Sustrans: Bicycle loan and hire, equipment and gear, Bicycle repair or maintenance

Both British Cycling and Cycling UK are offering 3 month free membership with liability insurance, legal support and includes discounts on servicing, kit etc.



Children and babies



  • Happy Days Nursery 
    Extended childcare for NHS staff. 


  • Tops Day Nursery 
    Priority is given children of parents working in the NHS and Emergency Services. Tops Day Nurseries has six nurseries based near the hospital and caters for UHP staff. Open for children from 0-5 from 6am until 8pm. Subject to places being available, children of age 5-11 can also be catered for.  


  • Baba + Boo reusable nappies 
    Kindly donated onesize and newborn nappies.

Young families struggling with lockdown?

If you’re looking for something ‘local’ to do during lockdown, Plymouth City Council have collated some ideas here. These include being a virtual home tourist and being a virtual culture vulture.



General offers


There has been a huge outpouring of support for our staff during the pandemic . This includes national companies, local businesses, charities, community groups and individuals who all want to support Trust staff by doing what they can to help. The below organisations have kindly been in contact with us to offer their services.    

Disclaimer: Please note, these offers are not officially endorsed by the Trust, so please check out their product and services reviews as you would normally would when engaging a paid for service. All offers are live at the time of publishing, but please check with the company before ordering to find out their latest offers.   

NHS discounts

If you need a little bit of retail therapy to take your mind off all things COVID, NHS England and NHS Improvement have pulled together a list of all the discounts which retailers are currently offering to NHS staff. Worth taking a look if you want to take advantage of what’s on offer and grab an online bargain.



  • Free skincare samples 
    Thornton & Ross Pharmaceutical Company is donating free samples from the Cetraben® and Zeroderma® emollient ranges to alleviate dry skin issues as NHS staff work around the clock to care for patients.Request your creams here: 


  • Bags of kindness 
    Hannah and Lisa work for University Hospitals Plymouth and have been putting together bags for staff containing small items such as toiletries, food and stationery. The idea is to let staff know they are appreciated and to spread a little bit of kindness.  


  • Plymouth Medical Students Helping Hands Group 
    They want to give back something small in return for the great sacrifices staff are making during this challenging time. From offering help with childcare to grocery shopping to looking after pets, this scheme consists of medical students wanting to help you where needed, so you can continue to work where you are needed most. This group is on Facebook and aims to simply facilitate contact between healthcare workers and student volunteers who are able to help, after which it is up to the students and healthcare professionals to establish the conditions of work. If you are interested in the scheme and/or are looking for some help,please join the group here. Alternatively Please join the page and spread the word to your colleagues. 


  • Scout Group Goody bags 
    1st Plympton Scout Group have made goody parcels/bags and cards at home to thank NHS staff for their hard work during this difficult time. 


  • Bloom & Wild 
    The letterbox flower company is offering 40% off to NHS and oublicservice workers. Request your dicount code here


  • Locksmith 
    Sir Fix A Lock - mobile service made available at the hospital with keys cut at discounted rate. Call 07540 998558 

  • The Telegraph
    The Telegraph is offering 6 months free access to their digital service for NHS staff – all you need to do is email from an NHS mail account and they will activate it.

  • NHS Responders 
    Need help from a Volunteer Responder?
    This site will provide you with further information if you are self-isolating and are in need of support.

  • Free Ebooks for NHS Staff
    To claim their e-books, NHS workers need to enter their NHS email address, choose a book from the selection available, then validate using the link sent to their email address and create an account. 

Free Wills

It is ‘make a will week’ (11 -15 May 2020). Have you been meaning to make a will but have not done so yet?.  The organisations below have offered free will making services to NHS staff (beyond this week), although they may not be the only companies offering free will writing services.

In addition, a number of trade unions continue (as they have done for many years) to offer will writing services to their members as part of their legal support, so if you are a member of a union, it is worth checking this also. ‘  

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