Practical Support

Advice for carers button Financial support button Food and drink offers button Travel Offers button Children and babies button General offers button

Advice for carers

As the situation with coronavirus evolves, it's important to know what support is available to anyone who may have caring responsibilities and those they look after.

Carers UK's advice service has expanded its capacity. Anyone with a question about caring can email or call 0808 808 7777 from Monday to Friday, 9am – 6pm.

Carers UK has a page on their website, regularly updated with key information, as well as answers to some COVID FAQs for Carers. There is also a page on looking after your mental wellbeing


Financial support

We know that colleagues will likely be feeling more anxious and worried at the moment, and some of us will find ourselves / our family facing financial difficulty and uncertainty.  

It is the case that money and psychological health are often linked, and poor psychological health can make managing money even harder. It can feel difficult to ask for help but there are lots of sources of support and information available if you're facing money worries, that you can access in a range of ways. We want to share this with you as this may help reduce the immediate stress and make you feel more in control.  

Further Resources 

Debt Management resources 

Martin Lewis Money Saving Expert 'NHS staff freebies & discounts' 



Food and drinks ofers


Food and drink 

  • Morrisons Supermarket (10% discount for NHS staff until 30 September.

  • Tamar Growers 
    Click and collect food delivery click and collect service to Derriford Health and Leisure Centre. Orders must be  placed online by Tuesday at 14:30 for collection on Fridays between 15:45 – 14:30 at DHLC. 


Travel offers

 Plymouth Citybus

City Bus are offering travellers a discount of 10%. To gain the discount please download the City Bus app and register using your NHS email address.

Add any 7 day or 28 day ticket into the basket. Then enter NHS10 in the discount code box and pay.


Car Rental 



Sustrans: Bicycle loan and hire, equipment and gear, Bicycle repair or maintenance


Travel Accomodation



Children and babies

Child Care Provision for the School Holidays

Colleagues will be considering how they balance their working life and child care provision during this time. To support planning, we have made contact with our local Councils and other providers of child care, to identify the support available to working parents.   

The current position is that Plymouth City Council and Devon County Council are working with schools to see what provision will be available during the summer holidays and confirmation will be given directly to parents from the schools. Not all schools will be open during this time and both Plymouth City Council and Devon County Council refer parents to their respective websites for support. We have provided links below for ease:

Finding and choosing childcare. 

Devon County Council website

Plymouth On Line Directory

Coram Family and Childcare website

For specific questions in relation to holiday clubs and school openings, colleagues are able to contact this website directly

It is worth noting that the on-site nursery, Happy Days, offer childcare provision from 7am – 7pm and cater for children from 3 months to 5 years, however, given the exceptional situation currently they are extending the offer to children up to and including 6 years old. For emergency care or care on a permanent basis, please contact Happy Days Support Centre by email on: 

Tops Day Nurseries in Plymouth are open for child care for children from 0-5 from 6am until 8pm.  They also will be running holiday clubs open throughout the summer holidays for primary school children up to age 11. All their locations in Plymouth are now open, these are: Stonehouse, Devonport, Efford, Bretonside and Prince Rock. For more information contact

Finally, we would encourage colleagues to have early conversations with their line managers if child care is proving to be difficult. Our expectation is that our leaders will be as supportive as possible, and considerations will be made around working more flexibly, temporarily altering working hours or annual/unpaid leave. 

Bright Horizons Nurseries and Pre-schools

  • Free registration
  • Priority bookings
  • Flexibility with session booking: book a specific number of sessions per month and use them when needed, subject to availability
  • Summer holiday care for children up to 8 years old
  • Emergency childcare services either in local nursery or in own home

Contact: 03717 053 523 quoting NHS05, 0345 241 5309 for emergency childcare services.

Busy Bees

Holiday care for children age 4 years and over. Free registration for NHS staff.

Busy Bees will work with NHS organisations and local systems to block book summer provision or to open centres where there is need.



A free service from the charity PACEY (Professional Association for Childcare and Early Years)

Summer provision:
Ofsted registered childminders are trained professionals, able to care for a range of ages and more likely to be flexible for those working atypical hours. They can care for siblings and, over the summer, organise trips out whilst maintaining Covid hierarchy of controls.

NHS staff  can ask their local council about childminders in their area or search for registered childcare providers for free using searchChildcare.



  • Happy Days Nursery 
    Extended childcare for NHS staff. 


  • Tops Day Nursery 
    Priority is given children of parents working in the NHS and Emergency Services. Tops Day Nurseries has six nurseries based near the hospital and caters for UHP staff. Open for children from 0-5 from 6am until 8pm. Subject to places being available, children of age 5-11 can also be catered for.  


  • Baba + Boo reusable nappies 
    Kindly donated onesize and newborn nappies.



General offers


There has been a huge outpouring of support for our staff during the pandemic . This includes national companies, local businesses, charities, community groups and individuals who all want to support Trust staff by doing what they can to help. The below organisations have kindly been in contact with us to offer their services.    

Disclaimer: Please note, these offers are not officially endorsed by the Trust, so please check out their product and services reviews as you would normally would when engaging a paid for service. All offers are live at the time of publishing, but please check with the company before ordering to find out their latest offers.   

NHS discounts

If you need a little bit of retail therapy to take your mind off all things COVID, NHS England and NHS Improvement have pulled together a list of all NHS discounts which retailers are currently offering to NHS staff. Worth taking a look if you want to take advantage of what’s on offer and grab an online bargain.

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