Patients and Visitors
We recognise this is an anxious time for colleagues and have compiled a range of measures to support colleagues, including those experiencing emotional distress, and some information about additional support measures we are putting in place.
Our resources pages are being compiled which will provide advice and support on a range of subjects including anxiety, panic, trauma and stress/burn out.
This draws together the best advice and tips from a large panel of international experts to guide you and your team. Created on behalf of Health Education England in partnership with NHS England-Improvement. Supported by Skills For Care, this Hub is for everyone on the front line health and care services.
It includes of resources for managers and team leaders.
Would you like to talk to someone about how Covid-19 is affecting your emotional and mental health? Call the Trust’s designated Psychological Support Hotline for staff, to speak to speak confidentially with one of UHPT’s Counsellors or Psychologists.
Hotline Number: 01752 477302, available Mondays to Fridays, 08:00 – 20:00.
A telephone drop in is available on Wednesday mornings in addition to booked appointments.The Staff Counselling Team is also helping to deal with staff and management enquiries via the advice line.
Call to book a 30 min telephone call (4)37222, option 1
Immediate advice and support is available for staff via the Employee Assistance Programme (EAP) available 24/7 via telephone, including information and practical support in relation to stress, anxiety and health.
Call 03303 800658)
The chaplaincy is here for you and support and can be accessed by 01752 245255 (or internal 55255) or via switchboard on 01752 202082 day or night to page the duty Chaplain.
Do you need individual support with your wellbeing? Self-refer to TALKWORKS online at www.TALKWORKS.dpt.nhs.uk or call 0300 555 3344. Appointments will either be on the phone of through digital platforms.
Are you experiencing difficulties within your team, or does your team need support? Contact our Workplace Support Service who can offer group support to teams, particularly after a traumatic event. Email: firstname.lastname@example.org. Available 8am-8pm, 7 days a week.
Our NHS people are doing extraordinary things in the face of an extraordinary challenge, and so need an extraordinary level of support.
This is why the NHS nationally and locally has developed a range of wellbeing support to care for and protect all of our NHS people, whether at the front line or in supporting services.
Online peer to peer, team and personal resilience support
#OurNHSPeople wellbeing support line 0300 131 7000
Available from 7.00 am – 11.00 pm seven days a week, providing confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help
24/7 text support - text frontline to 85258.
We have been working hard to ensure that, during this time, there is as little disruption to our services as possible and that we continue to be available to those that need to contact us.
or call our helpline: 0800 612 3010
(if the helpline is busy, please leave a message along with your contact number and we will call you back ASAP)
or text us: 07934 251 729
Please also see a list of the NHS approved mental health helplines.
MindEd Covid-19 Resilience Hub has launched at http://covid.minded.org.uk
This provides a suite of compassionate resources developed by NHS England and NHS Improvement, that aim to help colleagues access support during what will be a difficult time for staff. It includes resources and support for staff and line managers.
Café, Level 5, Terence Lewis Building - free hot drinks are available for you to rehydrate and recharge.
Discovery Library, Level 5, Terence Lewis Building - this is a 24/7 space where you are welcome to make use of the big open, calm space to decompress.
Secret Garden for staff - A flower garden is
available for you to spend quiet time and reflection. It's found on level 4 by theatres and ICU. Just ask for the keys at ICU.
Many teams have worked together to create a safe space for staff to chill out in. They've included photos of friends and family, puzzles, and whatever each team finds is a comfort.
Some children of key workers are feeling anxious about their parents working during the pandemic so here is a booklet containing different coping strategies. The booklet is aimed at children 9+ to teens. Download here
Colleagues may find the free course via the link below, on developing emotional resilience and increasing our ability to cope with life’s daily challenges helpful. It is made up of a series of lectures, quizzes and practical activities to help people cope with pressures and stresses that are especially heightened under the pandemic.
The practice of coaching involves the creation of a confidential thinking space to enable you to give attention to your priorities right now. The coaching conversation, guided by your coach, will give voice to your thoughts and ideas and create clarity about what you need to do.
This is a time of great challenge for our managers and leaders. Coaching offers a space to think through how to:
If you would like to access coaching support please E:Mail: email@example.com with the Subject “Covid Coaching Support” and we will respond within 24 hours. Please state what you would like coaching on and how you would like to be contacted by the coaching team
This video discusses the psychological challenges of four stages of the crisis by wellbeing guru Prof Ivan Robertson (of RobertsonCooper). Watch video.
Communicating with children about COVID-19 - A guide for key worker parents and carers when talking to children
Clinicians at the Tavistock and Portman NHS Foundation Trust, NHS England and NHS Improvement have published some written and audio guidance for key workers, which includes advice and guidance on having difficult conversations, including considering when is the best time to talk to your children about your role, and e.g. how to explain why you are still working when other parents might be at home.
Free access to mental health and wellbeing apps
NHS staff have been given free access to a number of wellbeing apps from now until the end of December 2020 to support their mental health and wellbeing.
For a full list, visit: NHS Employers website
Catalyst 14, who provide our coaching training, are offering a series of virtual mindfulness sessions. Each session will last up to 30 minutes and will be delivered live via Zoom on Friday mornings.
Click here for details on mindfulness and registration.
If you're inspired by the arts, you might like to see the collection of poems and music videos that have been created in support of staff. Click here to see our Creativity in Covid-19 page.
The Intensive Care Society has a great wellbeing resource pack developed with Dr Julie Highfield, Clinical Psychologist.
Wellbeing Leaflet from a colleague
Recovery nurse Claudia De Luca, after speaking to her Italian counterparts, felt she wanted to do more to support colleagues, so she put together a leaflet about mental health. Click here to download the leaflet Mental Health Leaflet[pdf] 666KB
A range of self help workbooks are available from the Trusts Employee Assistance Programme, covering the following areas. Just click on the subject to access them