Psychological support

Advice Counselling services Space to take time out Managing Anxiety Coaching for leaders and managers Talking to Children Wellbeing apps Mindfulness Resources Cognitive behavioural therapy  


Support contact



We recognise this is an anxious time for colleagues and have compiled a range of measures to support colleagues, including those experiencing emotional distress, and some information about additional support measures we are putting in place.  

Our resources pages are being compiled which will provide advice and support on a range of subjects including anxiety, panic, trauma and stress/burn out.  

Colleagues may find this short handout on Coronavirus and Anxiety developed from information supplied by British Association for Counselling and Psychotherapy, helpful. See advice and FAQs page here


MindEd Covid-19 Resilience Hub

This draws together the best advice and tips from a large panel of international experts to guide you and your team. Created on behalf of Health Education England in partnership with NHS England-Improvement. Supported by Skills For Care, this Hub is for everyone on the front line health and care services.

It includes of resources for managers and team leaders. 

Visit the MindEd Resilience Hub


Counselling services

Occupational Health & Wellbeing Department’s Staff Counselling Team 

Would you like to talk to someone about how Covid-19 is affecting your emotional and mental health? Call the Trust’s designated Psychological Support Hotline for staff, to speak to speak confidentially with one of UHPT’s Counsellors or Psychologists. 

Hotline Number: 01752 477302, available Mondays to Fridays, 08:00 – 20:00. 

A telephone drop in is available on Wednesday mornings in addition to booked appointments.The Staff Counselling Team is also helping to deal with staff and management enquiries via the advice line.  

24 Hour Counselling Helpline 

Immediate advice and support is available for staff via the Employee Assistance Programme (EAP) available 24/7 via telephone, including information and practical support in relation to stress, anxiety and health.  


The Trust’s Pastoral and Spiritual Care Team 

The chaplaincy is here for you and support and can be accessed by 01752 245255 (or internal 55255) or via switchboard on 01752 202082 day or night to page the duty Chaplain. 


Priority wellbeing support for NHS and social care staff from Devon Partnership NHS Trust 

Do you need individual support with your wellbeing? Self-refer to TALKWORKS online at or call 0300 555 3344. Appointments will either be on the phone of through digital platforms.    

Are you experiencing difficulties within your team, or does your team need support? Contact our Workplace Support Service who can offer group support to teams, particularly after a traumatic event. Email: Available 8am-8pm, 7 days a week. 


National NHS 24/7 Helpline

NHS wellbeing

Our NHS people are doing extraordinary things in the face of an extraordinary challenge, and so need an extraordinary level of support. 

This is why the NHS nationally and locally has developed a range of wellbeing support to care for and protect all of our NHS people, whether at the front line or in supporting services. 

Online peer to peer, team and personal resilience support 

#OurNHSPeople wellbeing support line 0300 131 7000 

Available from 7.00 am – 11.00 pm seven days a week, providing confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help 

24/7 text support - text frontline to 85258. 


The Intercom Trust

We have been working hard to ensure that, during this time, there is as little disruption to our services as possible and that we continue to be available to those that need to contact us.

  • Our confidential helpline is available to you if you need to speak to us.
  • We can offer 1 - 1 continued support with one of our LGBT+ Practitioners
  • We can now offer remote counselling sessions.

Contacting our service

or call our helpline: 0800 612 3010

(if the helpline is busy, please leave a message along with your contact number and we will call you back ASAP)

or text us: 07934 251 729


Please also see a list of the NHS approved mental health helplines. 

MindEd Covid-19 Resilience Hub has launched at


Bereavement support during COVID-19

This provides a suite of compassionate resources developed by NHS England and NHS Improvement, that aim to help colleagues access support during what will be a difficult time for staff. It includes resources and support for staff and line managers.


Space to take time out


Café, Level 5, Terence Lewis Building - free hot drinks are available for you to rehydrate and recharge. 

Discovery Library, Level 5, Terence Lewis Building - this is a 24/7 space where you are welcome to make use of the big open, calm space to decompress.  

Secret Garden for staff  - A flower garden is  

Secret flower garden

available for you to spend quiet time and reflection. It's found on level 4 by theatres and ICU. Just ask for the keys at ICU.  


Wobble Rooms 

Many teams have worked together to create a safe space for staff to chill out in. They've included photos of friends and family, puzzles, and whatever each team finds is a comfort.  



Managing Anxiety

Chatty 10

Managing anxiety around Covid-19 


For children - managing anxiety booklet

Some children of key workers are feeling anxious about their parents working during the pandemic so here is a booklet containing different coping strategies. The booklet is aimed at children 9+ to teens. Download here


Resilience, Mind and Rhythm

Colleagues may find the free course via the link below, on developing emotional resilience and increasing our ability to cope with life’s daily challenges helpful. It is made up of a series of lectures, quizzes and practical activities to help people cope with pressures and stresses that are especially heightened under the pandemic.



Coaching for leaders and managers


The practice of coaching involves the creation of a confidential thinking space to enable you to give attention to your priorities right now. The coaching conversation, guided by your coach, will give voice to your thoughts and ideas and create clarity about what you need to do.

This is a time of great challenge for our managers and leaders. Coaching offers a space to think through how to:

  • look after, support and motivate yourself and your team
  • make operational decisions and prioritise in a rapidly changing environment
  • adapt your leadership style to the needs of the moment.

If you would like to access coaching support please E:Mail: with the Subject “Covid Coaching Support” and we will respond within 24 hours. Please state what you would like coaching on and how you would like to be contacted by the coaching team

Webinar - How to navigate the panedemic 

This video discusses the psychological challenges of four stages of the crisis by wellbeing guru Prof Ivan Robertson (of RobertsonCooper). Watch video. 


Talking to children

Communicating with children about COVID-19 - A guide for key worker parents and carers when talking to children

Clinicians at the Tavistock and Portman NHS Foundation Trust, NHS England and NHS Improvement have published some written and audio guidance for key workers, which includes advice and guidance on having difficult conversations, including considering when is the best time to talk to your children about your role, and e.g. how to explain why you are still working when other parents might be at home.

Read more here


Wellbeing apps


Free access to mental health and wellbeing apps 

NHS staff have been given free access to a number of wellbeing apps from now until the end of December 2020 to support their mental health and wellbeing. 

Unmind,  Headspace along with Sleepio and Daylight for all NHS staff until the end of the year. 

   Unmind   Headspace    Sleepio   Daylight

For a full list, visit: NHS Employers website 




Catalyst 14, who provide our coaching training,  are offering a series of virtual mindfulness sessions. Each session will last up to 30 minutes and will be delivered live via Zoom on Friday mornings.  

Click here for details on mindfulness and registration.   



Scroll down to browse a collection of video and print resources such as posters and leaflets. 

If you're inspired by the arts, you might like to see the collection of poems and music videos that have been created in support of staff. Click here to see our Creativity in Covid-19 page

Preview of Covid Creativity page


Video Resources banner



Posters and print resources


Am I Strggling? Grounding techniques Managing anxiety Psychological First Aid Coping with COVID guidance for parents Self care The big 5  Support Hub  Going home checklist Ways to access support

Intensive Care Society: Wellbeing Resource Library 

The Intensive Care Society has a great wellbeing resource pack developed with Dr Julie Highfield, Clinical Psychologist.  


Wellbeing Leaflet from a colleague

Claudia De Luca recovery nurse

Recovery nurse Claudia De Luca, after speaking to her Italian counterparts, felt she wanted to do more to support colleagues, so she put together a leaflet about mental health.  Click here to download the leaflet Mental Health Leaflet[pdf] 666KB


Cognitive behavioural therapy


A range of self help workbooks are available from the Trusts Employee Assistance Programme, covering the following areas. Just click on the subject to access them 


Alcohol and You 



Controlling Anger 

Depression and Low Mood 

Domestic Violence 

Eating Disorder 

Food for Thought 

Health Anxiety 

Hearing Voices 

Obsessions and Compulsions 


Post Traumatic Stress 

Postnatal Depression 

Self Harm 

Shyness and Social Anxiety 

Sleeping Problems 


Was this page helpful?

Was this page helpful?

Please answer the question below, this helps us to reduce the number of spam emails that we receive so that we can spend more time responding to genuine enquiries and feedback. Thank you.