Patients and Visitors
The Patient Transport Service is for patients who are considered medically unfit to travel by other means.
You will need to contact the patient transport provider which relates to your GP practice.
In the event of unforeseen circumstances or miscommunication, Plymouth Hospitals NHS Trust cannot guarantee transport and accepts no responsibility for events and costs as a result of no transport being available
As this is a very limited service, priority is given to vulnerable people in isolated and rural areas. You may qualify if you:
Please telephone TAP (Transport Access Patients) on 01872 223388 between 9.00am and 4.00pm weekdays (excluding bank holidays)
Booking requests need to be received at least 48 hours before your appointment but no more than 14 days in advance
TAP will endeavour to book the cheapest, most appropriate transport for your needs (subject to availability). TAP charge 42p per mile for this service.
A frequent users pass can be purchased from the Cashiers office to subsidise your travel to the Plymouth Hospitals NHS Trust sites. The pass can only be purchased if you have to attend the hospital three or more times a week, and is valid for a period of four weeks. The current cost of these passes are £48.00 per four weeks.
You may qualify for help with transport costs, through the Healthcare Travel Costs Scheme, if you travel by the cheapest means of transport which is reasonable for you to use, and if you are in receipt of:
To claim reimbursement, proof of the qualifying benefit and transport receipts should be presented to the Cashiers Office at the hospital.
|Public transport||Cheapest fare reimbursed|
|Patients own transport||15 pence per mile (to a maximum of the cheapest fare above|
|Bridge toll, hospital car parking charges||At cost|
|TAP supported transport - voluntary car, MPV, wheelchair accessible||42p per mile|
|Wheelchair accessible taxi (NOT booked via TAP)||at cost|
|WRVS / Cornwall voluntary car||at cost|
|Other voluntary car||at cost|
To make a claim on the day of your attendance at Derriford Hospital please go to the Cashiers Office, level 7.