Patients and Visitors
Q1: How long have you been working with the Quality Academy team?
I have only recently joined the QA team, however, throughout my career I have been involved in facilitating and managing change both at a local and organisational level. Most recently as part of the Electronic Prescribing & Medicines Administration team.
Q2: What other experience have you had working in the NHS?
I started working with the NHS in 2001 when I was part of the Queen Alexandra’s Royal Naval Nursing Service. Having left the Royal Navy In 2010 I officially joined the Trust as a band 5 nurse in Day Case Surgery. To get a global vision of the trust, I then went on to work for the Operational Site Team; managing patient flow and beds. Following this, I undertook the role Senior Sister and Ward Manager for the Woman’s Health and Gynaecology ward and the Trust HCA Pool. In my most recent role I have been working alongside IM&T as an E-health Nurse Specialist. This has involved working on a variety of Trust wide projects but predominantly on the Electronic Prescribing & Medicines Administration Implementation team, providing clinical expertise, aiding the development and testing of the system as well as driving engagement and preparing for roll out. As well as my role as a Specialist Practice Coach for the QA team I still undertake Senior Nurse (355) Duties within the Trust.
Q3: Can you list your relevant qualifications;
Q4: What do you enjoy most about Improvement Practice or working with the QA team?
I really enjoy being able to support and empower our staff to make changes in areas that really matter to them, their service users and patients. Engaging with teams to facilitate their challenge of traditional behaviours and process enabling them to look with fresh perspective and generate ideas for change is really exciting.
Q5: What do you see as the biggest challenges facing the NHS in the next 5 years?
I see the biggest challenges facing the NHS in the next 5 years are the increased demand for services and resources. Maintaining safe staffing levels as well as financial and operational pressures. It is also important to make sure that we are meeting the expectations of our patients and staff and maintaining standards even in challenging circumstances.
Q6: What work have you been involved in recently, and what work are you most proud of?
I am proud of my work around Electronic Prescribing & Medicines Administration within our Trust.
Being able to be a key member of the IM&T project team has been a brilliant opportunity. My role has enabled me to provide clinical expertise, contribute to the development and testing of the system ensuring it is fit for purpose and meets the needs of our patients and clinicians. The overall goals of improving patient safety, minimising medication errors and maximising efficiencies are all issues I feel passionately about. I have also loved the opportunity to engage with our staff and patients ensuring they are being supported and listened to.