Today, the Care Quality Commission has published the results from the 2019 Adult Inpatient Survey. This survey aims to explore the care experience of patients who have been admitted to hospital in the different acute trusts in England.
University Hospitals Plymouth NHS Trust is proud to have received very positive comments, especially about their staff and the care they provide, with 95% of patients saying they had confidence and trust in the doctors who cared for them, 97% of patients had confidence and trust in the nurses that cared for them and 99% of patients said they felt well looked after by non-clinical staff (e.g. hotel services). More importantly, 97% of patients said they were treated with dignity and respect.
But there is always room for improvement. Over half of the patients that took part in the survey saw their discharge time delayed on the day they left the hospital. To tackle this issue, the Trust is working in various projects, including: Your Pharmacy, a project to reduce the time it takes for patients to receive their take home medication, #HelpMeHome a campaign to improve communication with patients about their discharge, and other software and electronic solutions to improve flow.
The Trust is also working on other projects to improve the patient experience in the A&E department and access to beds for both emergency and planned care patients. The quality of food was also an issue raised by patients on the survey. The Trust is recruiting for a Catering Manager as well as introducing new mealtime care plans and increasing the range of special diets available.
To summarise the outcome of the survey, we have prepared the following infographic (click on the image to see the pdf version).