Plymouth team shortlisted for Building Better Healthcare Award

Mat Swabey University Hospitals Plymouth NHS Trust has been shortlisted for a Building Better Healthcare award for the delivery of an innovative system which electronically records the results of a patient appointment. This system has been designed with product supplier, InTouch with Health.

Over a two-year period, Intouch worked alongside the Trust implementation team to design an electronic outcome (eOutcome) form. This form enables clinicians to record the outcome of a patient appointment using a digital form on their computer, eliminating the use of paper forms and improving both the efficiency and accuracy of information fed back to the Trust’s patient administration system.

There are now 62 specialties engaged with the system with 150 clinicians using the eOutcomes system daily. In any given week, out of 10,000 clinic attendances, 7,100 outcomes are now processed electronically, capturing the outcomes for patients in real time. This means that at the point the patient leaves the clinic, all the relevant data is on the system, ready to be actioned.

The delivery of Intouch has been shortlisted for ‘Best Example of Efficiencies’ in the Technology category at the Building Better Healthcare awards.

This collaborative effort has been the work of Senior Project Support Manager, Mat Swabey, Head of Patient Access, Samantha Sheridan, Advanced Integration Developer, John Flippance and Deputy Clinical Systems Manager, Alison Walford, all at University Hospitals Plymouth.

“Our primary objective of this project was to introduce a more efficient and accurate recording of clinical outcomes in outpatient clinics and remove the need for paper-based outcome forms,” said Mat.  

“In my view, the introduction of Intouch has been a success. It has greatly improved the Trust’s Data Quality which has resulted in a more efficient way to capture clinical outcomes, outpatient procedures and patient pathways and savings for the Trust.

“We couldn’t have achieved this transition without the support and dedication from our clinical teams.”

The winners will be announced at a national award ceremony in London on Wednesday 31 October.


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