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Please help to keep the Emergency Department for emergencies and think 111 first.

Click or Call 111 First

Feeling ill or injured, but it’s not life-threatening? Not sure where to turn?

If you think you need to go to the Emergency Department, call 111 first or visit

Get the care you need 24 hours a day, 7 days a week

People who contact NHS 111 by phone or online, at any time of day or night, will now get quicker clinical advice and care before they visit an Emergency Department.

If the issue would be better dealt with in a Minor Injury Unit, GP surgery or other urgent care site, patients will be able to be booked in directly. These improvements will ensure that people get to the right place for treatment quickly and should reduce waiting times.

Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999, as before.

Protect others, protect the NHS, Think111 First



If you have symptoms of COVID-19 (a high temperature, a new, continuous cough or a loss or change to your sense of smell or taste), please do not leave your home and contact 111 if you need advice or 119 if you need a test.

If you have a health condition that needs attention there are lots of different options to choose from:

HANDi app - The HANDi app gives up-to-date advice about common childhood illnesses and how to treat them. You can download it from the App Store or Google Play.

Pharmacist – They can help with minor ailments such as colds, tummy trouble and general aches and pains. They can also tell you whether something needs to be looked at by a doctor.

GP – If you have a condition that doesn’t go away on its own, or that needs a doctor to look at it because it is worrying you, see your GP. If you do not have a GP, contact 111.

Minor Injuries Units (MIU) and Urgent Treatment Centres (UTC) – use an MIU or UTC for minor burns, scalds, infected wounds, sprains, cuts, grazes and possible broken bones.

Only visit the Emergency Department if you have a serious, life-threatening condition. This might include:

  • choking
  • chest pain
  • severe bleeding
  • blacking out


Contact 111

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