Hartor Ward
Date issued: April 2020
For review: April 2022
Ref: C-399/EJ/ward/Hartor Ward Patient Information Leaflet
PDF: Hartor Ward Leaflet [pdf] 516KB
Hartor is an acute medical ward, with a special interest in caring for the elderly. We have 28 beds and care for the needs of male patients. If you require any assistance whilst you are on the ward, please don’t hesitate to ask a member of the ward team.
Ward Philosophy
We aim to provide high quality care through team nursing. Each team provides a holistic approach, ensuring all individual needs are met in a caring and sensitive manner. We offer an open and friendly environment where the patient and family members can express their needs. We hope to maintain self esteem, dignity and a sense of well-being and purpose to every individual whilst on our ward.
Ward Visiting Times
The ward is open to visitors from 08.00-22.00. Visiting outside these hours is only with the permission of the Sister / nurse in charge. In order to prevent the ward getting over crowded, the number of visitors is restricted to two per patient, at any one time. Please refrain from sitting on the patients beds whilst visiting for infection control reasons.
Telephone Calls
For general information: (01752) 439775 or 439774
Mornings and mealtimes are the busiest time on the ward. Doctors’ ward rounds are not normally completed until late morning. It would therefore be appreciated, and hopefully more informative to you, if you could try to leave non-urgent calls until after 11am and avoid ringing during mealtimes.
Due to confidentiality, a patient’s diagnosis cannot be discussed over the telephone.
Mobile Telephones
Please note that the use of mobiles phones is prohibited in the ward area, unless signs state otherwise.
Doctors’ Ward Rounds
The name of your consultant should be written on the board above your bed. Consultants normally see their patients twice a week (ward round). A doctor on the consultant’s team will see you every day during the week and at the weekend if it is necessary. If you wish to see a doctor to discuss your relative’s condition, please talk to the ward clerk or ring the ward to arrange an appointment.
Valuables
The bedside cabinet provided is for storage and does not lock. Valuables are therefore left at the patient’s own risk. We advise that you try to keep valuables and cash to a minimum. If you have large amounts of money with you, please inform the staff so that it can be banked safely with the hospital cashier whilst you are in hospital. If you wish to have your valuables put in the hospital safe, please ask a member of staff. Hearing Aids, False Teeth, Walking Aids Please inform one of the nursing team if you (or your relative/friend) normally use a hearing aid, false teeth or walking aid. It is advisable that these items are labelled appropriately.
Meal Times
- Breakfast 8.00am
- Morning Coffee 10.30am
- Lunch 12 midday-1.00pm (protected meal time)
- Afternoon Tea 2.30pm
- Evening Meal 6.00pm
Drinks are available at any time, please ask
Personal Food
Cold snacks, biscuits, juice etc can be bought in for patients but please don’t use glass containers. Due to health and safety regulations, meals bought in can’t be warmed through. Hairdresser A hairdresser is available for patients. To book an appointment contact her via pager 89640.
Patient Advice and Liaison Service (PALS)
If you have a concern, problem or worry about your care or some aspect of the service provided and would like help from someone other than the ward staff, you can contact the PALS. The PALS office is in the main entrance on Level 06 or (01752) 517657
Smoking
The Trust is a smoke free environment. If you would like support to give up smoking contact: Plymouth Smoking Advice Service (01752) 314040 or NHS Smoking Quit line 0800 169 0 169
Your Comments
If you have any comments about the care or service provided on the ward or ideas for improvement, please do let us know.
