Network Issues Saturday 28 January
This morning we suffered a network failure which affected multiple clinical IT systems. The cause of this is related to a power failure and is not in any way connected to cyber security. Our Engineers have been working hard to resolve the issues and our key clinical systems are now returning to functioning as normal but other systems will take longer to get back on line. Our team are working to get all systems back up and running as quickly as possible. We have business continuity plans in place to deal with incidents such as this and, as part of our response, we have had to divert some ambulances to other hospitals in order to focus care on those patients we are already looking after.
While our engineers are working to resolve these issues we are asking the public for their help in the following ways:
- Please only come to our Emergency Department if you have a serious or life-threatening condition. If you think you need medical help right now, 111 online can tell you what to do next.
- The Urgent Treatment Centre and minor injury units will be available as normal tomorrow, you can check the live updates and waiting times on our website. Urgent care waiting times (plymouthhospitals.nhs.uk)
Thank you for your help at this time. We want to acknowledge the efforts of so many staff working in difficult circumstances today. We will share updates via our website and social media channels as the situation is resolved.
Update
As at 22:45 on Saturday 28 January most IT systems had been recovered.
