Trust welcomes Serco colleagues as Hotel Services are brought in-house

Image: Chief Executive Ann James meets with members of the Hotel Services team The Trust has this week welcomed more than 600 members of staff to the organisation.

Incoming staff will be very familiar to Trust colleagues, as they are the Hotel Services staff (housekeepers, cleaners, patient catering, porters, supervisors, linen room and postal staff) previously employed by Serco, who are essential to the care provided to more than half a million people every year.

After an extensive consultation with patient representation groups and teams from across the hospital, University Hospitals Plymouth decided to bring hotel services in-house at the natural end of a 10-year contract with Serco, which concluded at 23:59 on Monday 30 September.

Although their employment by Serco has come to an end, Hotel Services staff have transferred over to join the NHS and will continue to work within wards and clinical teams as before.

Stuart Windsor, Director of Estates and Facilities said: “We are really pleased to welcome our Hotel Services staff to the Trust and to the NHS; the only noticeable change to the general public will be a change of uniform and the replacement of equipment.

“Welcoming such a large intake of staff is a major piece of work and the smooth transition is testament to the hard work of our Site Services team and a large number of support services staff to ensure everything goes seamlessly.”

This brings to an end nearly 25 years of outsourcing Hotel Services, with Serco working closely with the Trust since 2009 to raise standards of catering and cleanliness. Stuart adds: “Serco have done a really great job under some challenging conditions over the past 10 years. They have worked in true partnership with the Trust over this period to ensure their services have evolved to meet the needs of the hospital, and also more recently to make sure that services are handed back to the Trust smoothly without disruption to patients and staff. Serco have left us with a great platform on which we can further develop and improve the Trust’s Hotel Services for the benefit of our patients.”


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