Need to talk

Need to talk


24 Hour Counselling Helpline 

Immediate advice and support is available for staff via the Employee Assistance Programme (EAP) available 24/7 via telephone, including information and practical support in relation to stress, anxiety and health.  

How to register for Vivup benefits

Occupational Health & Wellbeing Department’s Staff Counselling Team

If you wish to talk to a counsellor, please email or call the Staff Counselling Team. We will be able to offer an appointment within a few days. You can get in touch with us by email or phone – see below for details.


Single Session Therapy

Occupational Health counselling services for Trust staff – new opportunity

To offer Trust staff effective counselling support at the time that they need it, swift access to Single Session Therapy (SST) is now available and staff are encouraged to take advantage of this new opportunity. As an improvement to our processes, SST upon referral is also now the way for staff to access other support from the OH Department’s Counselling & Mental Health Team.


How does Single Session Therapy work?

SST is a collaborative experience and can be used for a wide range of issues. You and your therapist work together in a one-hour session on strategies for change in relation to your current key concerns. The therapist will offer some immediate support around pressing anxieties or struggles, and together you will focus on your greatest worry, challenge or difficulty and what you want to achieve from your appointment. The aim is for you to leave the session with some ideas or strategies to try out. After the session, it is recommended that you take three to four weeks to reflect and try out any strategies discussed.


What are the benefits?

  • No long waiting list for counselling support.
  • You are able to refer yourself again for SST at any time.
  • Following discussion with you, SST may lead to referral to other OH counselling and mental health services, if this feels necessary.


How do I self-refer to Single Session Therapy?


Telephone: 01752 437222 (Option 1)


The Trust’s Pastoral and Spiritual Care Team 

The chaplaincy is here for you and support and can be accessed by 01752 245255 (or internal 55255) or via switchboard on 01752 202082 day or night to page the duty Chaplain. 


Project5 Free one-to-one support

Project5 is an online booking system which gives NHS staff access to free one-to-one support from a team of volunteer coaches and mental health practitioners.  So far, over 4,000 such volunteers have registered meaning that we can potentially support thousands of healthcare workers every month. 

Many NHS staff members are face serious mental health challenges such as stress and trauma as a result of treating patients with coronavirus (COVID-19) and the pressures on the NHS at this time. As well as the immediate impact of caring for patients in critical condition, and the fear of catching the virus, staff are often worried about their family’s safety and their ability to deliver the best possible care as the pandemic evolves.

Project5 works alongside our courageous and tenacious NHS mental health colleagues to offer the additional psychological support required during a sustained frontline medical crisis.

Project5 provides support for stressed staff (coaching) through to distressed staff (wellbeing support from mental health practitioners).

Get project5 support

Priority wellbeing support for NHS and social care staff from Devon Partnership NHS Trust 

Do you need individual support with your wellbeing? Self-refer to TALKWORKS online at or call 0300 555 3344. Appointments will either be on the phone of through digital platforms.    

Are you experiencing difficulties within your team, or does your team need support? Contact our Workplace Support Service who can offer group support to teams, particularly after a traumatic event. Email: Available 8am-8pm, 7 days a week. 



For people aged over 16 who live in Cornwall you can access Cornwall Partnership Trust’s Outlook South West. Self-refer via


Cornwall and the Isles of Scilly Staff Wellbeing Hub

ICS/STP Area: Cornwall and Isle of Scilly

Phone: 01872 255757




First Response

The First Response Service is made up of Video/Telecoaches (Psychological Wellbeing Practitioners), Mental Health Practitioners and Approved Mental Health Professionals who use their expertise to offer a blended health and social care approach to help you if you are experiencing a mental health crisis.

As well as offering support over the phone, the team also carry out face to face visits when necessary and can offer support to you virtually via the Livewell Connect app. 

Plymouth: Livewell’s First Response Service is available to contact 24/7 by calling 111.

Devon: Devon’s First Response Service is also available to contact 24/7 if you live elsewhere in Devon on 0808 196 8708.


Devon Wellbeing Hub – service and website now live

The website for the newly launched Devon Wellbeing Hub is now live. The website – - provides easy access to information about the Hub and contact details for accessing the service.

The Hub provides free, confidential support for individuals and teams in health, social care and the Police, throughout Devon who are struggling with any element of their wellbeing.

The past year has been incredibly challenging, with COVID-19 having a huge impact on us all. As key workers, you have been working incredibly hard and supporting others, but have you had the time to think about how you’re feeling during this time? Whether you’re anxious and overwhelmed, struggling to cope with the pressures of your job during the pandemic, or having difficulties in your home life, the Devon Wellbeing Hub is now here to help you.

Devon Wellbeing Hub is one of 40 NHS mental health and wellbeing hubs that are being set up across the country, funded by NHS England, in response to the impact COVID-19 has had on our workforce.

You may already have access to offers within your organisation, and the Hub is an additional free resource, where anyone concerned about their wellbeing can come, unpick their needs and be supported to get to the right services quickly.

The Hub has two main offers, for individuals and for teams who are struggling:

Individual support

You may be struggling with the pressures of your job, family life or financial strains, or maybe you’ve noticed that you’re finding it tough to cope with the low mood and anxiety you’re experiencing. Whatever issues you’re facing, the Devon Wellbeing Hub is here to help you.  You will be offered a 1:1 telephone or video call appointment lasting for around 45 minutes. You’ll speak with a qualified and understanding clinician who’ll compassionately listen to your problems and needs, and together you’ll develop a Colleague Wellbeing Plan with your next steps. You may also be provided with further information on services and support available to you.

Devon Wellbeing Hub will then be able to refer to and signpost you to a wide range of services available to you across Devon, including services provided by your own employer, NHS and other statutory services, local third sector and charity service, nationally available offers to keyworkers and other support offers.

Team support

Have you noticed that your team energy is low, or that colleagues are collectively experiencing difficulties following distressing and stressful events arising from COVID-19? Managers working in health, social care and police organisations in Devon and Plymouth will be able to make a request for direct support for their team. Led by a clinical psychologist, a needs assessment will take place following the request.  Support will be tailored to the specific needs of each team and may include reflective practice, supervision and coping strategies to help improve the psychological wellbeing of the team.

If you are struggling with any aspect of your wellbeing at all, or you lead a team who would benefit from support, the Hub can help you today.

Get in touch

You can refer yourself or your team by phone or email. We also welcome referrals for individual members of staff from managers and occupational health departments via email, providing the member of staff has clearly consented.

The Hub can be contacted between 9am - 4.30pm Monday to Friday on 0300 303 5455 or via email at


NHS Practitioner Health

A small proportion of staff may be referred onto NHS Practitioner Health by their local hub as clinically indicated. This is an enhanced mental health service, which has been commissioned nationally, to support staff whose needs cannot be met locally. Doctors, Dentists and senior leaders also have the option to self-refer to this service.

Find our more:

National NHS 24/7 Helpline

Our NHS people are doing extraordinary things in the face of an extraordinary challenge, and so need an extraordinary level of support. 

This is why the NHS nationally and locally has developed a range of wellbeing support to care for and protect all of our NHS people, whether at the front line or in supporting services. 

Online peer to peer, team and personal resilience support 

#OurNHSPeople wellbeing support line 0300 131 7000 

Available from 7.00 am – 11.00 pm seven days a week, providing confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help 

24/7 text support - text frontline to 85258. 


NHS Support line for our Filipino colleagues

There is a team of fully qualified and trained professionals, all of whom are Tagalog speakers, ready to help you at our NHS Support Line for Filipino Staff.

This support line is here for when you’ve had a tough time, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. This assistance is available from anywhere in the country and is provided by Hospice UK.

Tagalog speaking specialist counsellors and support workers are available if you would like to discuss:

  • any anxiety or emotional issues you may be experiencing
  • a bereavement
  • if your wellbeing has been affected by witnessing trauma as part of your work

To book a consultation, call: 0300 303 1115

All calls will be treated in the strictest of confidence and this will be explained to you when you call. This service is available seven days a week, between 08:00 and 20:00. You do not need a referral.


The Intercom Trust

We have been working hard to ensure that, during this time, there is as little disruption to our services as possible and that we continue to be available to those that need to contact us.

  • Our confidential helpline is available to you if you need to speak to us.
  • We can offer 1 - 1 continued support with one of our LGBT+ Practitioners
  • We can now offer remote counselling sessions.

Contacting our service

or call our helpline: 0800 612 3010

(if the helpline is busy, please leave a message along with your contact number and we will call you back ASAP)

or text us: 07934 251 729


Please also see a list of the NHS approved mental health helplines. 

MindEd Covid-19 Resilience Hub has launched at


Bereavement support 

NHS and social care colleagues have access to a confidential bereavement support line, operated by Hospice UK and  free to access from 08:00 – 20:00, seven days a week. A team of fully qualified  and trained bereavement specialists are available to support you with bereavement  and wellbeing issues relating to loss experienced through your work.

Call: 0300 303 4434


Hidden Lives Plymouth

Hidden Lives Plymouth is a support hub for people with hidden disabilities, chronic illnesses and chronic pain conditions, and offers one-to-one counselling and support, mediation, music therapy, and support groups including long-COVID.

Counselling and support therapies

We believe that counselling and alternative therapies should not break the bank and within our services we try to keep our costs low.   

Group sessions

Support sessions for those living with chronic conditins, chronic illnesses and long covid in Plymouth. Come and join us for informal and elaxed coffee or treat in a safe place.

Wellbeing sessions

Our chronic illness work support service helps people with chronic health conditions, who would like support getting back to work or to maintain or improve their life at work. this often involves helping them to manage symptoms such as pain, low mood and fatigue.


Faith counselling from the Association of Christian Counsellors
A free service (for people of all beliefs and none) developed and funded by the Association of Christian Counsellors, who are offering up to 8 online or telephone counselling sessions from qualified counsellors at flexible appointment times by video or telephone, for:

  • NHS clinical and non-clinical staff working with Covid-19 patients in a hospital setting
  • Ancillary staff working in Covid-19 areas in hospital settings including cleaners, porters and mortuary workers
  • Paramedics and anyone working within the ambulance services caring for patients with Covid-19

The confidential service is open to people of all beliefs and none, and you can ask to be matched on ethnicity.
Find out more:


Other sources of support:

Access to your local mental health resilience hub – The NHS staff mental health and wellbeing hubs have been set up to provide healthcare colleagues rapid access to local evidence-based mental health services and support where needed. The hubs are confidential and free of charge for all healthcare staff and can offer a clinical assessment and supported referral to the support that you need, such as talking therapy or counselling

Better Health – Healthy changes start with little changes. Whether you want to lose weight, get active or quit smoking, Better Health is here with lots of free tools and support

Every Mind Matters - Expert advice and practical tips to help you look after your mental health and wellbeing

Live Well – Advice, tips and tools to help you make the best choice about your health and wellbeing

National health and wellbeing support for our NHS people – Health and wellbeing support options available to all NHS staff

National NHS mental health and wellbeing support options – If you’re feeling stressed, anxious or depressed, or just want to feel happier, the NHS website can help signpost you to existing support options

NHS apps library – Find apps and online tools to help you manage your health and wellbeing

Valued Lives: 01209 901438 (7 days a week, 5pm – midnight)
Samaritans: 116 123 (free from mobile or landline)
SHOUT: 24/7 text service – text SHOUT to 85258
SANE: 0300 304 7000, 3pm – 10:30pm
Papyrus: 0800 068 4141, for young adults
CALM (Campaign against living miserably) for men: 0800 58 58 58
Childline: 0800 11 11
Marbles Lost and Found:  emergency contacts

Was this page helpful?

Was this page helpful?

Please answer the question below, this helps us to reduce the number of spam emails that we receive so that we can spend more time responding to genuine enquiries and feedback. Thank you.