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Matron

My Story: Nicky Metcalfe

I'm NIcky and I am the Matron for Surgery (Colorectal, Hepato-Biliary, Oesophageal – Gastric & Emergency). I have worked at the Trust for 20 years.

How I got into the role

I was in the Royal Navy as a Registered Nurse and was drafted from Portsmouth to Plymouth. I experienced many surgical specialties in Derriford Hospital including vascular, breast, colorectal and urology. I was involved in the discussions that led to the opening of SAU in 1999 and I left the Royal Navy in order to be part of developing this service further.

What I do

My daily role is heavily ward based and includes assessing both staff skill mix & patient acuity, operational flow, clinical nursing duties, HR management, risk management, recruitment, responding to complaints and compliments, implementing new ways of working, liaising with the MDT, audit and action plans and leading a number of other non-ward based teams. I feel privileged to be the nursing voice of all my service lines working alongside the Cluster Manager and Service Line Director

The best bits and challenges

Seeing patients who have had exceptionally complex and lifesaving surgery walking out of the ward and witnessing every member of the ward team beaming with pride that they took part in the journey to achieve this. 

The biggest challenge is when we don’t let the opportunity to witness this as life has other idea’s sometimes. I have also thoroughly enjoyed seeing the HCA apprentices progress into more senior roles in the organisation. 

Life outside of work

I run, play tennis, walk my dog. I have a Plymouth Argyle season ticket which is also a challenge most seasons! I am married with 3 grown up children and 1 granddaughter born during the pandemic. 

Career plan and top tips

I have recently commenced my Masters and plan to use the assessing and prescribing skills to enhance my role as a Matron for the benefit of the ward staff, patients and their relatives.

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