Pippa Jephcott - Improvement Lead

Pippa Jephcott Improvement Lead. Q1: How long have you been working with the Service Improvement team?

Coming up for 1 month.

Q2: What other experience have you had working in the NHS?

I started working at Derriford Hospital in the 1990’s helping in the complaints department and occasionally helping with locum bank admin – these were summer jobs for me when I was still at school. After I graduated from university I started working as Biomedical Scientist in Histopathology, where I worked and progressed over the course of 18 years.

Q3: Can you list your relevant qualifications;

BSc Molecular Cell Biology

PGCert Cellular Pathology

MSc Genomic Medicine

Q4: What do you enjoy most about Improvement Practice or working with the SI team?

I love the variety of work I am exposed to – an afternoon can be spent on a healthcare of the elderly ward, and the following morning in the emergency department. I like meeting different people and am continually amazed by the huge amount of skill, expertise and specialist knowledge packaged up in our hospital. Working in the Improvement team gives me the chance to help staff make their voices heard and get their suggestions implemented. It’s nice (if a little cheesy!) to think that by listening to staff and enabling small changes  I am helping make tomorrow a little bit better than today, for someone at least.

Q5: What do you see as the biggest challenges facing the NHS in the next 5 years?

I think demographically the changing population presents challenges that the NHS has so far not had to face. A big strategic re-think of how we deliver a joined up care package, including collaboration with our partners in the community, is needed if we are to deliver the best care for our patients in the coming decades. I think the current model of healthcare provision is out-dated, and maintaining staff morale, recruitment and retention will prove increasingly difficult unless we really challenge ourselves to grow and evolve new systems of care that work for everyone within the NHS.

Q6: What work have you been involved in recently, and what work are you most proud of?

In my previous role I was involved in helping to develop and implement new pathways for genomic testing in cancer services – I am really passionate about getting innovative technology and tests to support diagnosis and treatment, including looking at improving our current processes and systems to future-proof our services.

Currently I am settling in to the Improvement team, offering support on projects in e-Discharge, Emergency Department triage, Front Loaded Initial Care (FLIC) and taking part in the Big Conversations coming up in the next couple of months.

Q7: What are your aspirations for the organisation, in terms of improvement practice, over the next two or so years?

I would like for our organisation to embrace a ‘ground up’ improvement culture; where staff suggestions are always given the consideration they deserve, and all staff have the training, tools and agency to test ideas safely and implement improvements daily.

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