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Counselling services

24/7 Support

In an emergency

If you feel at high risk to yourself or others please contact your GP or call 111. If you are at immediate risk please call 999.

24 Hour Counselling Helpline 

Immediate advice and support is available for staff via the Employee Assistance Programme (EAP) available 24/7 via telephone, including information and practical support in relation to stress, anxiety and health.  

How to register for Vivup benefits

Occupational Health & Wellbeing Department’s Staff Counselling Team

If you wish to talk to a counsellor, please email or call the Staff Counselling Team. We will be able to offer an appointment within a few days. You can get in touch with us by email or phone – see below for details.

•            Email

•            Phone (4)37222, Option 1


The Trust’s Pastoral and Spiritual Care Team 

The chaplaincy is here for you and support and can be accessed by 01752 245255 (or internal 55255) or via switchboard on 01752 202082 day or night to page the duty Chaplain. 


Project5 Free one-to-one support

Project5 is an online booking system which gives NHS staff access to free one-to-one support from a team of volunteer coaches and mental health practitioners.  So far, over 4,000 such volunteers have registered meaning that we can potentially support thousands of healthcare workers every month. 

Many NHS staff members are face serious mental health challenges such as stress and trauma as a result of treating patients with coronavirus (COVID-19) and the pressures on the NHS at this time. As well as the immediate impact of caring for patients in critical condition, and the fear of catching the virus, staff are often worried about their family’s safety and their ability to deliver the best possible care as the pandemic evolves.

Project5 works alongside our courageous and tenacious NHS mental health colleagues to offer the additional psychological support required during a sustained frontline medical crisis.

Project5 provides support for stressed staff (coaching) through to distressed staff (wellbeing support from mental health practitioners).

Get project5 support

Priority wellbeing support for NHS and social care staff from Devon Partnership NHS Trust 

Do you need individual support with your wellbeing? Self-refer to TALKWORKS online at or call 0300 555 3344. Appointments will either be on the phone of through digital platforms.    

Are you experiencing difficulties within your team, or does your team need support? Contact our Workplace Support Service who can offer group support to teams, particularly after a traumatic event. Email: Available 8am-8pm, 7 days a week. 

Plymouth Options

People aged 16 and over and who are registered with a Plymouth GP can self-refer by clicking here, by emailing or by calling 01752 435419. Please note the phone line can get busy.


For people aged over 16 who live in Cornwall you can access Cornwall Partnership Trust’s Outlook South West. Self-refer via


First Response

The First Response Service is made up of Video/Telecoaches (Psychological Wellbeing Practitioners), Mental Health Practitioners and Approved Mental Health Professionals who use their expertise to offer a blended health and social care approach to help you if you are experiencing a mental health crisis.

As well as offering support over the phone, the team also carry out face to face visits when necessary and can offer support to you virtually via the Livewell Connect app. 

Plymouth: Livewell’s First Response Service is available to contact 24/7 by calling 0800 923 9323.

Devon: Devon’s First Response Service is also available to contact 24/7 if you live elsewhere in Devon on 0808 196 8708.

National NHS 24/7 Helpline

NHS wellbeing

Our NHS people are doing extraordinary things in the face of an extraordinary challenge, and so need an extraordinary level of support. 

This is why the NHS nationally and locally has developed a range of wellbeing support to care for and protect all of our NHS people, whether at the front line or in supporting services. 

Online peer to peer, team and personal resilience support 

#OurNHSPeople wellbeing support line 0300 131 7000 

Available from 7.00 am – 11.00 pm seven days a week, providing confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help 

24/7 text support - text frontline to 85258. 


The Intercom Trust

We have been working hard to ensure that, during this time, there is as little disruption to our services as possible and that we continue to be available to those that need to contact us.

  • Our confidential helpline is available to you if you need to speak to us.
  • We can offer 1 - 1 continued support with one of our LGBT+ Practitioners
  • We can now offer remote counselling sessions.

Contacting our service

or call our helpline: 0800 612 3010

(if the helpline is busy, please leave a message along with your contact number and we will call you back ASAP)

or text us: 07934 251 729


Please also see a list of the NHS approved mental health helplines. 

MindEd Covid-19 Resilience Hub has launched at


Bereavement support during COVID-19

Updated December 2020: Understanding different bereavement practices and how our colleagues may experience grief. Download Bereavement Practices

This provides a suite of compassionate resources developed by NHS England and NHS Improvement, that aim to help colleagues access support during what will be a difficult time for staff. It includes resources and support for staff and line managers.

Valued Lives: 01209 901438 (7 days a week, 5pm – midnight)
Samaritans: 116 123 (free from mobile or landline)
SHOUT: 24/7 text service – text SHOUT to 85258
SANE: 0300 304 7000, 3pm – 10:30pm
Papyrus: 0800 068 4141, for young adults
CALM (Campaign against living miserably) for men: 0800 58 58 58
Childline: 0800 11 11
Marbles Lost and Found: emergency contacts


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