What is our approach to Quality Improvement?
- Improving quality is about making healthcare safer, effective, patient centred, timely, efficient and equitable.
- Staff teams identifying improvements and leading change themselves.
- Coaching and learning is encouraged and is part of the daily routine.
- An embedded culture where the voice of staff, patients, families and carers are listened to, acted on and used to encourage changes for the better.
- All of our improvement work is visual, supported by leaders and celebrated both internally and externally.
- We strive to set an example and be somewhere that other Trusts, teams and departments can come to learn about team-driven change.
- Introduce and encourage Lean and PDSA methodology.
What is our role?
Our role is to support & facilitate team driven improvement activity. We also provide training & Advice to support improvement activity across the hospital. We encourage queries and questions from all staff who are involved in improvement and aim to bridge the gap between clinical and non-clinical teams. We listen to both staff and patients to encourage suggestions and ideas for improvement and ensure that any changes are managed and supported effectively and this should lead to a reduction in clinical risk.
How do we share our learning?
There are many ways that we share our learning within University Hospitals Plymouth (UHP);
- Each month we hold a ‘Report Out’ event, which is open to ALL staff. This provides a forum to share learning relating to improvements that are ongoing in all areas throughout the Trust as part of the #PeopleFirst programme.
- All staff are encouraged to share their improvement projects and learning internally across the Trust as well as externally on National and International platforms.
- Learning is also shared within the Trust over a variety of platforms via the UHP Communications Team.
- The Quality Academy are also on Twitter- @QAPlymouth