Video Consultations: Instructions

Here you will find all the information on how Attend Anywhere works, along with documentation and identifiend issues.

 

How to add additional participants

Additional participants may include specialists on call, interpreters, other clinicians involved in multi-disciplinary care, and friends or family members of the patient.

Add a prearranged participant to a consultation from the Waiting Area

Organise for additional participants (for example, an interpreter, or family member) to arrive in the clinic's Waiting Area at the same time as the patient. Additional participants are added to the consultation using the Waiting Area's Add to call function.

Prearranged participant

 

Invite a participant directly into an in-progress consultation

A clinician is providing a consultation to a patient, and an additional participant (for example, a specialist on-call) is required. The clinician can text (SMS) or email a secure link to the participant, using the Call Screen's Invite option.

Direct participant

 

If you would like use Attend Anywhere-video consultations please email mswabey@nhs.net

 

Mathew Swabey

Business Change Manager

 

Identified issues

There are some common issue occurring which include:

  • Screen sharing over Attend Anywhere from Safari is not currently supported, however it is possible to view a screen shared screens by other call participants

  • Some audio issues have been experienced with recent iPhones including the XS. Call participants experiencing this can try refreshing the Call Screen; if this doesn’t work, they should restart Safari by swiping up, before re-joining the call
  • A fix for iPad-to-iPad sound issues was implemented on April 16th.
  • Attend Anywhere continues to work closely with Apple to resolve all issues as quickly as possible
  • We strongly advise that all Apple devices use the latest available versions of iOS and iPad OS (currently 13.4.1 as of 14/04/20) and requires Apple Safari version 12.4 or later.

 

Documentation

Remote Consultations: A How To Guide 

Attend Anywhere: Invite To Inprogress Call

Attend Anywhere: Starting a video consultation

Taking photos using Attend Anywhere 

Using Apple devices with Attend Anywhere (April 2020) 

How to create a shortcut for Attend Anywhere 

Screen Sharing in Attend Anywhere 

Was this page helpful?

Was this page helpful?
Rating

Please answer the question below, this helps us to reduce the number of spam emails that we receive so that we can spend more time responding to genuine enquiries and feedback. Thank you.

*