Video Consultations: Instructions for clinicians

Junior Doctor Industrial Action update – 14 to 17 June

Planned industrial action has been announced by the British Medical Association (BMA) involving junior doctors.

The action will run for 72 hours starting from 7am on Wednesday 14 June, running to 7am Saturday 17 June. We are working hard to keep patients safe during strikes, while delivering the best care possible. Patients should continue to attend appointments as planned unless contacted to reschedule.

Industrial action is a national dispute between the Government and Trades Unions about terms and conditions. We have had to make changes to our services as a result – please visit our latest news for further information.

Video Consultations: Instructions

Here you will find all the information on how Attend Anywhere works, along with documentation and identifiend issues.

How to add additional participants

Additional participants may include specialists on call, interpreters, other clinicians involved in multi-disciplinary care, and friends or family members of the patient.

Add a prearranged participant to a consultation from the Waiting Area

Organise for additional participants (for example, an interpreter, or family member) to arrive in the clinic's Waiting Area at the same time as the patient. Additional participants are added to the consultation using the Waiting Area's Add to call function.

Prearranged participant

Invite a participant directly into an in-progress consultation

A clinician is providing a consultation to a patient, and an additional participant (for example, a specialist on-call) is required. The clinician can text (SMS) or email a secure link to the participant, using the Call Screen's Invite option.

Direct participant

If you would like use Attend Anywhere-video consultations please email IT Help Desk.

Identified issues

There are some common issue occurring which include:

Screen sharing over Attend Anywhere from Safari is not currently supported, however it is possible to view a screen shared screens by other call participants
Some audio issues have been experienced with recent iPhones including the XS. Call participants experiencing this can try refreshing the Call Screen; if this doesn’t work, they should restart Safari by swiping up, before re-joining the call
A fix for iPad-to-iPad sound issues was implemented on April 16th 2020.
Attend Anywhere continues to work closely with Apple to resolve all issues as quickly as possible
We strongly advise that all Apple devices use the latest available versions of iOS and iPad OS (currently 13.4.1 as of 14/04/20) and requires Apple Safari version 12.4 or later.