Note to visitors - Coronavirus (COVID-19)

Visiting a patient

Visiting in general wards - (Updated 12 April 2021)

We are introducing some limited visiting from Monday 12 April 2021 in a safe and COVID-compliant way. Where visiting is allowed, we have a Rule of 1. This means one visitor for one hour, once a day, per patient. For more information visit our Coronavirus page.

Maternity visiting - (updated 23 August 2021)

Ruth May, the Chief Nursing Officer in England has informed all maternity service providers that they need to use the availability of testing mechanisms to reduce risk of transmission to women, support persons, staff and the wider public.

Therefore, we need to ensure that all women, pregnant persons and partners attending appointments show evidence of a negative lateral flow test on arrival at any routine appointment. This does not apply to any triage or Delivery Suite admission, where testing will take place on arrival as is the case now.

This test should have taken place within the 24 hours prior to the appointment (but preferably as close to the appointment as possible). Tests can be ordered here:

https://www.gov.uk/order-coronavirus-rapid-lateral-flow-tests

If you test positive, please let your midwife know and any routine appointment will be rearranged.

We welcome partners of pregnant persons requiring support through antenatal and scan attendances, for the start of induction of labour, during labour, as well as in the postnatal period.

A partner can attend each appointment with the pregnant person; however will need to wait in a waiting area or car until called. Partners can attend at all times for a triage assessment or in labour.

One support partner can attend the postnatal ward between 10.00 and 20.00 each day.

Support partners and visitors are required to wear face coverings when in the hospital, unless exempt.

We are continuing to ask that for routine appointments, you and your support partner do a lateral flow test prior to your appointment. Thank you

 

Paediatrics areas

For outpatients, one parent or guardian will be allowed to attend, with the ability to allow two (from a family bubble) if appropriate in discussion with the consultant.

In the Children’s Assessment Unit, one parent or guardian will be permitted, unless there are exceptional circumstances.

When a child is admitted, one parent or guardian can be in attendance. A second parent/ carer will be offered a flexible hour slot to visit.

Visitors' Charter for Adult Inpatients

Our #letsbeopen campaign logo As part of our #letsbeopen campaign from Monday 1 August 2016, all of our adult inpatient wards, with the exception of critical care and maternity, extended their opening hours to between the hours of 07:30 and 22:00. 

We also launched our Visitors' Charter for Adult Inpatients on the same day. 

The Visitors’ Charter outlines what we will do as staff and what we ask our visitors to do too. It includes standards that we ask all of our visitors to respect, such as ensuring that no more than two people visit at any one time, supporting and encouraging the patient during mealtimes, observing quiet times or being asked to leave for a short period of time, such as during doctors’ rounds, etc.

This initiative has multiple benefits, including enhanced recovery, a reduction of anxiety for both the patient and their relative and many more and was influenced by the John’s Campaign, which aims to give the carers of those living with dementia the right to stay with them in hospital.

Please click here to download our Visitors' Charter.

We recognise the invaluable role and contribution that families and carers can provide to their loved ones whilst they are in hospital. Visits not only help patient wellbeing but they also play a vital part in recovery. Our priority is providing quality care for our patients but we want to be as flexible as possible to ensure you can spend time with your loved ones and, if you wish, be more involved in their care. Our visiting times for adult inpatient areas* are between 07:30 and 22:00.

Our Visitors' Charter for Adult Inpatients

OUR PLEDGES TO YOU

 

YOUR PLEDGES TO US

We will:

 

We ask that you will:

  • Be polite and courteous at all times.
  • Help and support you if you want to be involved in your loved one’s care, including supporting you to assist at mealtimes or with washing.
  • Politely ask you to leave if there are more than two visitors at the bedside.
  • Let you know when it is the doctors’ rounds as it may be necessary for us to ask you to leave for a short period to ensure confidentiality for all patients is maintained. We may also ask you to leave for a short time during care or treatment to your relative or another patient in their bay. 
  • Create a calm and restful environment to help our patients’ recovery.
  • Follow our Carers Policy, which details how we will support carers.
  • Use our skills to prioritise the planning of care to our patients and communicate our decisions.
  • Keep you informed, with the patient’s permission. If agreed by the patient, we will arrange for you to speak to a member of the medical team.
  • We will wash our hands and protect our patients from infection. Please note, on occasion this might mean that we need to restrict visiting times or to move patients to an allocated side room.
  • Work hard to provide a clean hospital.

 

  • Be polite and courteous to our staff, other patients and visitors.
  • Let a member of staff know if you would like to assist with providing any care (with the patient’s permission) and inform staff of any specific needs the patient has. If appropriate, please support and encourage your relative to eat and drink as this is important for their recovery.
  • Help your relative by bringing in their medication, toiletries, dentures, glasses and suitable clothing and footwear.
  • Ensure that no more than two people visit a patient bedside at any one time and please use the chairs provided. Discuss with the Ward Manager if you wish to bring children in to visit.
  • Understand if you are asked to leave the ward for a short period so care or treatment can be provided to your loved one or during the doctors’ rounds. This is to ensure confidentiality for all patients is maintained.
  • Please avoid disturbing the nursing staff when they are administering medications.
  • Please be respectful. Our patients are ill and need to rest, so keep noise to a minimum and switch your phone to silent.
  • Remember that rest is important; please allow your relative the opportunity to rest for periods throughout the day. Please be respectful of other patients’ rest times too.
  • Arrange for one family member to act as liaison between the ward staff, family and friends. Please understand and respect that information cannot be given out unless the patient has given their permission.
  • Please wash your hands on entering and leaving the ward by using the alcohol gel provided and use the public facilities available rather than those for our patients.
  • Please do not visit if you are unwell yourself and please do not visit for at least 48 hours after your last episode of diarrhoea and vomiting.
  • Understand and respect the decision to restrict visiting or to move your relative into an allocated side room.
  • Assist your relative to keep their bed space tidy to enable our staff to be able to clean effectively.

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