Hello my name is Sarah Pickbourne and I am Matron for Cardiothoracic, Vascular and Neurosurgery wards. I value all feedback, whether you are a patient, family member or carer - whether that is to tell me about a great example of care, or something that we could have done better. I want to hear from you because direct patient and family feedback leads to improvements in our services, and positive feedback really does give great opportunities for morale boosts for our staff.
Whether your experience with us has been positive or you have some constructive feedback for the teams, we really want to hear from you. Whether you are a patient, a friend, or a family member, please do tell us about your experience. We welcome comments, compliments and constructive feedback to ensure we are improving the services for our patients.
Please do approach your ward teams if you have questions. If you would also like to talk to me, you contact me via the form below. You can book a slot to meet with me over video call and discuss the feedback you wish to give. I look forward to hearing from you.