Patients and Visitors
Q1: How long have you been working with the Quality Academy team?
I joined the Quality Academy team in January of this year.
Q2: What other experience have you had working in the NHS?
I first joined the NHS 4 years ago through a Business and Administration apprenticeship. Following this, I spent almost 3 years in a secretarial role before joining the QA team.
Q3: Can you list your relevant qualifications;
I have a Level 2 qualification in business and administration.
Q4: What do you enjoy most about Improvement Practice or working with the QA team?
I enjoy most the positive impact that we can have on teams, patients and different wards and departments around the hospital, it is very fullfilling to see improvement work being carried out. It is great working alongside all different departments and wards throughout the hospital and not being confined to one speciality in particular.
Q5: What do you see as the biggest challenges facing the NHS in the next 5 years?
I believe the biggest challenges facing the NHS in the next 5 years are the rising demand of services as well as the rising costs, creating huge financial pressures.
Q6: What work have you been involved in recently, and what work are you most proud of?
I am usually involved in a wide range of projects with different members of the team, assisting with the administrative duties. I think I am most proud of my contribution to the transfer of staff from another hospital across to us at Derriford. This was something very new to me and the transfer went according to plan and with no concerns which I was very pleased with. I do think my administrative skills assisted in the safelanding of the staff transfer.