Patient electronic letters
We are changing the way we correspond with patients to make it more efficient and more environmentally friendly. From the day indicated on your text message, we will send your patient letters electronically through Patient Knows Best, our patient portal, as you've been identified as a patient that has an account. New letters will also be available to read in the NHS app.
How can I see my letters through Patient Knows Best
When there is a new letter for you, you will receive an email from no-reply-uk@patientsknowbest.com letting you know that you can log into the Patient Knows Best portal to read the letter. If you have the NHS app installed on your phone, you will also get an app notification that will take you straight to the letter on your phone.
I would like to keep receiving my letters on the post
If you have a Patient Knows Best account but would rather keep receiving letters in the post you will need to let us know. Please fill in the form below with your details and correspondence preference. You will need to have at hand your NHS number. You can find your NHS number at the top of any patient letter (from us or your GP).
Fill in the electronic letters group change form
A new patient portal is coming in July 2026
University Hospitals Plymouth NHS Trust (UHP) is working with partners Royal Devon University Hospitals NHS Foundation Trust and Torbay and South Devon NHS Foundation Trust to develop a Devon-wide Electronic Patient Record. The new system will go live for UHP in July 2026 and will include a patient portal called MyCare where patients will be able to read their hospital letters, as well as doctor notes from their appointments, some test results and patient information related to their visits.
UHP has embarked in this digital journey to improve information access for their patients, patient safety and communications between the NHS Trusts in Devon. When the new system goes live in July 2026, you will stop receiving letters through Patient Knows Best and will need to create an account on MyCare. We will share instructions to do so nearer the time.
You can read more about our Electronic patient record here.
Support
If you need any support with your Patient Knows Best account or want to change how we communicate with you, please phone 01752 439701.
The NHS app
If you would like to have the NHS app on your phone to read your hospital letters, you can download it for free from Google Play or the Apple App Store.
