Patient electronic letters

We are changing the way we correspond with patients to make it more efficient and more environmentally friendly. We will now send our patient letters electronically through the NHS app or to your email address, where possible.

From April 2025, you will receive our letters in one of the following ways:

1. If you have already registered through the NHS app, you will receive a notification when a new letter is available for you to read. Please make sure you have not turned off notifications for the NHS app. Letters sent to you this way will be stored within the app and you can re-read them at any time on the "Messages" section of the NHS app. If you are registered with Patient Knows Best, but don't have the NHS app installed on your phone, you will receive a text message alerting you that a new letter is available for you to read.
2. If you are not registered with Patient Knows Best or the NHS app, but we hold an email address for you, we will send your correspondence via email. If you have previously given us your e-mail address, then we will hold this within your records. If you would like to receive our letters by email and you haven’t provided us with an email address, or are not sure whether you have, please complete the electronic letters group change form.
3. If you are not registered with Patient Knows Best, the NHS app or haven't given us an email address, we will continue to send correspondence through the post.

If you have any difficulties or are not sure which of the above groups you fall under, please contact us on 01752 439701  where we'll support you. Please have at hand your NHS number. You can find your NHS number at the top of any patient letter (from us or your GP).

If you would like to change the way we are planning to communicate with you to any of the other available options, or update your email address, please fill in the electronic letters group change form. 

Electronic letters group change form

 

The NHS app

If you would like to have the NHS app on your phone to read your hospital letters, you can download it for free from Google Play or the Apple App Store.