We are moving to a new Electronic Patient Record

On Thursday 23 July 2026 University Hospitals Plymouth NHS Trust will be going live with our new Electronic Patient Record (EPR) throughout our hospitals and community sites.  

Our EPR will bring patient health information together in a secure, digital format that can be shared across Royal Devon University Healthcare NHS Foundation Trust, Torbay and South Devon NHS Foundation Trust and University Hospitals Plymouth NHS Trust.  

One of the most exciting things about our EPR will be a new secure digital way to manage your appointments with a patient portal called MY CARE. This will bring your medical information and interactions with your clinical team into one place.  

Introducing MY CARE means we will no longer be using Patients Know Best to manage your test results, and we would like to invite you to sign up to MY CARE.  

Here are some of the features you’ll find within MY CARE:  

• Manage your appointments: MY CARE holds your recent and upcoming appointments, so it’s easy to check where you need to be and when.  
• Get your test results: Once your test results have arrived you can view them on MY CARE. They are clearly laid out and easy to view.
• Share your health information: Allow a family member or carer to access your health and appointment information by enabling Proxy Access  
• Reduce the number of letters you get through the post: when you sign up to MY CARE we will send you most of your information digitally through MY CARE, with a notification as text or email.  

We would like to thank you for using Patients Know Best and we hope you have found it a helpful addition to the care you receive. You will be able to activate your MY CARE account from Thursday 9 July.  

To access MY CARE on your computer visit mycare.exe.nhs.uk/MYCARE

To access MY CARE on your mobile or tablet:  

1. Visit the Apple app store or Google play  
2. Search for and download MyChart  
3. Search for University Hospitals Plymouth
4. Select MY CARE to complete the sign-up process  

You can find more information about MY CARE on our website.