Richard Best: Director Of Improvement

Richard Best: Director Of Improvement.

Q1: How long have you been working with the Quality Academy team?

I have been working in the team from the very start as I helped found the Quality Academy.

Q2: What other experience have you had working in the NHS?

Joined NHS in 2005 after 22 years in industry, held senior operational roles at Derriford up to Chief Operating Officer. I then became Director of Development before starting the role of Improvement Director in Wales. After this I worked at The Royal Cornwall Hospital as Chief Operating Officer before coming back to Derriford as Improvement Director.

Q3: Can you list your relevant qualifications;

Substantial team led change experience in Aerospace, Automotive and Manufacturing and am also a Lean 6 Sigma Master Black belt.

Q4: What do you enjoy most about Improvement Practice or working with the QA team?

What I enjoy most is helping people achieve their full potential.

Q5: What do you see as the biggest challenges facing the NHS in the next 5 years?

Mobilising the ideas of our staff for better care of people in more efficient ways.

Q6: What work have you been involved in recently, and what work are you most proud of?

I am the Practice lead for our 3 year programme of People First and I am very pleased to be a part of this national programme. I am most proud of seeing some of the very enthusiastic improvements from the brief introduction to People First.

Q7: What are your aspirations for the organisation, in terms of improvement practice, over the next two or so years?

My main aspiration for the organisation is that everyone feels able to drive improvement through their local team and are listened to.

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