Service Improvement

Service Improvement Team
Our role is to support teams at Plymouth Hospitals NHS Trust improve the way in which we deliver our services to ensure high quality care is available for everyone seven days a week.

Currently, we are supporting teams in theatres, outpatient areas, support services, the emergency department and on wards.

We ensure a patient centred approach to improvement and are advocates of the Plan Do Study Act methodology (PSDA) which encourages everyone to get involved in improvement activity and undertake tests of change.  

The Service Improvement team provide support in a number of ways:

  • Facilitate process mapping – this involves getting teams together and mapping out exactly what happens in a process.
  • Assistance with data capture – the method used to capture key data must be simple and quick otherwise the data won’t be accurate. 
  • Analysing data – once the data is available, we help teams to understand what the information is telling them.
  • Understanding variation – we help teams to understand what is causing the problem they are trying to solve. 
  • Trial and test – we encourage teams to run a number of trials or tests using the PDSA cycle. This helps the team to learn and understand what gives them the outcome they desire and what doesn’t. 
  • Measuring success – there needs to be at least one measure which demonstrates whether the improvements are having a positive or negative impact.
  • Coaching and mentoring – we provide coaching and mentoring to anyone who would like to get advice or just to talk through their project. 
  • Training – we provide 30 minute sessions on a number of topics to share learning across the hospital and encourage staff to lead on improvement in their areas.
  • Structured Problem Solving
  • 7 Wastes
  • Process Mapping
  • Measuring Improvement
  • Qualitative Measurement
  • PDSA Cycles
  • Batch and Flow
  • Lean 5s Workplace Organisation
  • Giving Feedback to Support Improvement
  • Conditions for Improvement

We are always keen to hear from our patients. If you would like to get in contact with us, please use the ‘How can I get involved?’ page.

People 1st Plymouth

People 1st Plymouth is a cultural change programme with people and improvement at its heart.

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