Patients and Visitors
University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.
You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).
You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.
For more details on how the system works, please watch the video below.
We recommend you test your equipment 2-3 days before your video appoitment. if you have any issues, please read the documentation at the bottom of the page.
If you've never joined a video consultation before, here is a step by step guide on what you need to do. We recommend you test your device and internet connection as soon as you can, to make sure you won't have any problems on the day. For testing your device, click on the 'Perform a test call' button (above) from your device at any time.
We’ve interviewed Simon and Ali Cowls, one of our oncology patients and his partner, about their experience with video consultations. They share with us the benefits of remote appointments and tips and tricks to get the most of out them.
Please do not drop into a virtual waiting room unless you have a booked video consultation.
For the best experience during your video consultation, please follow this guide:
If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar: https://www.plymouthhospitals.nhs.uk/videoconsult
Here is a quick guide on how to prepare and use video consultations. This guide has been translated to multiple languages.