Video Consultations

Video Consultations

 

jump to "Before your consultation"  jump to "Find your clinic"    jump to troubleshooting and leaflets  Jump to digital help section

 

Before your consultation

 

University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.

You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).

You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.

For more details on how the system works, please watch the video below.

 

We recommend you test your equipment 2-3 days before your video appoitment. if you have any issues, please read the documentation at the bottom of the page.

Perform a test call

Any problems?

 

How to connect to your video consultation. A step by step guide.

If you've never joined a video consultation before, here is a step by step guide on what you need to do. We recommend you test your device and internet connection as soon as you can, to make sure you won't have any problems on the day. For testing your device, click on the 'Perform a test call' button (above) from your device at any time.

 

Would you like some help accessing healthcare online?

Digital Health Devon can help you. Please contact:
Phone: 08000 520 029
Email: info@digitalhealthdevon.co.uk
Website: https://www.digitalhealthdevon.co.uk/contact/

On Course South West run free courses helping Plymouth adults get online.  If you or someone you know would benefit from building their digital skills, ask them to call On Course South West on 01752 660713 and we’ll help them get started.

 

Patient experience. What is a video consultation like?

We’ve interviewed Simon and Ali Cowls, one of our oncology patients and his partner, about their experience with video consultations. They share with us the benefits of remote appointments and tips and tricks to get the most of out them.

 

 

Find your clinic

 

Please select the correct video consultation tab below:

Please do not drop into a virtual waiting room unless you have a booked video consultation.

Derriford Clinics

Main outpatients

Attend adult critical care psychology clinic room video consultation

Attend Cardiology video consultation

Attend cardiothoracic video consultation

Attend Chest Medicine Video Consultation

Attend Clinical Health Psychology video consultation

Attend Dermatology video consultation

Attend diabetic video consultation

Attend Eden Outpatients video consultation

Attend Endocrinology video consultation

Attend Enhanced supportive care clinic video consultation

Ear, nose and throat

Attend Gynaecology video consultation

Attend ICU MDT Follow-up clinic room video consultation

Attend Long Covid video consultation

Maxilo Facial Orthodontics restorative Dentistry

Neuropsychocoly

Attend neurosurgery video consultation

Attend neurovascular video consultation

Attend Nuclear medicine video consultation

Attend Oncology video consultation

Attend Orthopaedics/Rheumatology video consultation

Paediatrics

Pain management

Plym, Children's thatres

Primrose Breast Clinic

REI

Therapies

Attend Upper GI video consultation

Attend urology video consultation

Emergency and Minor Injury Units

South Hams

Cumberland centre

Support Services

Cancer Support Specialists

Attend Macmillan exercise and wellbeing video programme

Attend community midfiwery vicdeo consultation

Mustard Tree counselling video consultation

 

Community Hospitals

Child Development Centre

Attend South Hams Hospital physiotherapy video consultation

Attend Tavistock Hospital physiotherapy video consultation

Troubleshooting and leaflets

Troubleshooting and leaflets

For the best experience during your video consultation, please follow this guide:

  • Ensure you are the only one on your internet at home when accessing your video appointment.
  • Connect an Ethernet cable to your router and into your PC or Laptop.
  • If you are using a smartphone or tablet ensure you have good Wi-Fi connection.
  • Complete a test of your equipment using the Perform a test call tab.

 

Any problems?

If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar: https://www.plymouthhospitals.nhs.uk/videoconsult

Download chrome

 

Information leaflets 

How to make a video call

Troubleshooting leaflet

FAQs leaflet

Using Apple devices with video consultation 

Patient self help guide to resolving video consultation issues with your devices 

 

Here is a quick guide on how to prepare and use video consultations. This guide has been translated to multiple languages.

Patient quick guide - English [pdf] 1MB

Patient quick guide - Romanian [pdf] 1MB

Patient quick guide - Arabic [pdf] 1MB

Patient quick guide - Bulgarian [pdf] 1MB

Patient quick guide - Bengali [pdf] 1MB

Patient quick guide - Italian [pdf] 1MB

Patient quick guide - Punjabi [pdf] 1MB

Patient quick guide - Urdu [pdf] 1MB

Patient quick guide - Polish [pdf] 1MB

Was this page helpful?

Was this page helpful?
Rating

Please answer the question below, this helps us to reduce the number of spam emails that we receive so that we can spend more time responding to genuine enquiries and feedback. Thank you.

*