Video consultations

Before your consultation

University Hospitals Plymouth NHS Trust is now carrying out various outpatients appointments through video consultations.

You can connect using a PC, Mac or an iOS/ android device via a web browser (Chrome or Safari).

You would have received a message or letter from your clinician or a member of the booking team, advising you that your appointment will be held as a video consultation.

For more details on how the system works, please watch the video below.

We recommend you test your equipment 2-3 days before your video appoitment. if you have any issues, please read the documentation at the bottom of the page.

How to connect to your video consultation. A step by step guide.

If you've never joined a video consultation before, here is a step by step guide on what you need to do. We recommend you test your device and internet connection as soon as you can, to make sure you won't have any problems on the day. For testing your device, click on the 'Perform a test call' button (above) from your device at any time.

Would you like some help accessing healthcare online?

Digital Health Devon can help you. Please contact:
Phone: 08000 520 029
Email: info@digitalhealthdevon.co.uk
Website: https://www.digitalhealthdevon.co.uk/contact/

On Course South West run free courses helping Plymouth adults get online. If you or someone you know would benefit from building their digital skills, ask them to call On Course South West on 01752 660713 and we’ll help them get started.

Patient experience. What is a video consultation like?

We’ve interviewed Simon and Ali Cowls, one of our oncology patients and his partner, about their experience with video consultations. They share with us the benefits of remote appointments and tips and tricks to get the most of out them.

Find your clinic

Please select the correct video consultation tab below:

Please do not drop into a virtual waiting room unless you have a booked video consultation.

Derriford Clinics

Emergency and Minor Injury Units

Support Services

Community Hospitals

Troubleshooting and leaflets

For the best experience during your video consultation, please follow this guide:

Ensure you are the only one on your internet at home when accessing your video appointment.
Connect an Ethernet cable to your router and into your PC or Laptop.
If you are using a smartphone or tablet ensure you have good Wi-Fi connection.
Complete a test of your equipment using the Perform a test call tab.

Any problems?

If you are currently using a browser other than Safari or Chrome, the video consultation software will not work. Please download Chrome, for free, by clicking on the logo below. Once installed, open Chrome and copy and paste the following URL on the navigation bar: https://www.plymouthhospitals.nhs.uk/videoconsult