About us
We are the South West Neurosurgical Centre also known as Erme Ward at University Hospitals Plymouth (UHP).
Our team is made up of healthcare professionals from all over the world and each member of our team is unique in their own way. We have staff members from Bulgaria, England, Ghana, India, Italy, Southern Ireland, Nepal, Philippines, South Africa, Scotland, Wells. We also have staff from the LGBTQ+ community and staff with a wide range of different religious beliefs.
My name is Yordan Sinapov and I am one of the Ward Managers on Erme ward. I am a gay Bulgarian man and I'm engaged to my Jewish partner.
The reason we are keen to make our workplace inclusive
Everyone works better when they feel comfortable bringing their whole selves to work. We are so lucky to be a diverse team with a huge mix of cultures and identities amongst us and so it just makes sense that we make the effort to celebrate this diversity. If we celebrate and respect our differences, then we will be happier at work and this will extend to the care we give to patients.
Also, it’s not just about celebrating our diversity but educating ourselves and each other too. Everyone comes to work with different experiences and from different backgrounds and if we focus on inclusion, we can learn more about each other and be a stronger team as a result. Inclusion is about making everybody feel happy and comfortable at work, about creating a space where we extend kindness, honesty and respect to each other regardless of our wonderfully diverse backgrounds.
How we ensure we act in a way that allows all of our colleagues to feel they belong and are valued
For us, inclusion comes down to creating a psychologically safe space. Psychological safety is about creating an environment where everyone feels valued just as they are. A psychologically safe space means that we support each other, we challenge each other safely and we are comfortable sometimes making mistakes as it’s the best way to learn. To create this space we encourage everyone in our team to share with us what’s important to them, to always be honest with us and to always look out for each other.
This extends to management too - we want our team to tell us what is and isn’t working so we can make sure we are explaining things correctly, admitting our mistakes and changing things based on feedback from the team. I personally did not get it right on one occasion but was very pleased that the staff felt comfortable coming to me and telling me what I had done wrong so I could correct my mistake. Our starting point for creating this environment was making sure we really understood what’s going on with our team and what matters to them.
What we did
To begin with we started the conversation about inclusion and diversity, we explained why it matters and started to think about what actions we could take on our inclusion journey. Our first action was to ask everyone in the team to share with us the cultural, religious and social occasions that matter to them. For some in the team this was all about Christmas and Easter, for some it was Birthdays and weddings and because we are lucky to have such a diverse team this also extended to Diwali, Ramadan, Rosh Hashanah and LGBTQ+ Pride.
We created a space on our education board for the UHP EDI calendar, so it is more visible to everyone.
We highlighted that staff could request days off for cultural and religious celebrations that are important to them and their identity.
We appointed a cultural advisor for Erme Ward that would advise managers on important upcoming cultural and religious festivals so we can organise a celebration on the Ward.
Nevertheless, the EDI work on Erme Ward did not start recently as the team has always celebrated important days on the Ward with the team sharing food and personal stories.
What we will do next
Encourage people to share a few sentences on the board in the staff room about their upcoming festivals so we all can learn something new about each other.
Expand the cultural advisor’s team so we can have a broader input into this important topic.
Include an EDI section within our monthly newsletter.
Clarify and set clear guidelines on how people can request days off for their celebrations so everyone will be given an opportunity to celebrate most of their celebrations.
But most importantly we will continue supporting staff throughout their professional and personal journey and will continue celebrating Equality, Diversity and Inclusion within our team and fostering a psychologically safe space.