MY CARE our new patient portal is here – have you signed up?
Our new Electronic Patient Record is live across University Hospitals Plymouth NHS Trust next week and that means the MY CARE patient portal is ready for people to start creating their own accounts now.
The new shared EPR will create one single electronic patient record system for staff in multiple hospital and community sites across Devon. For patients, this will mean no matter which hospital they attend in Devon, they don’t have to remember their medical history or repeat the same information to different members of staff, making their care journey more joined-up.
MY CARE brings your medical information and interactions with your clinical team into one place. [*1] You will be able to access it using an app on your mobile phone or via your computer.
Here are some of the features you’ll find within MY CARE:
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See the results of most tests when they are available [*2]
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View your calendar of upcoming appointments, along with details about attending [*3]
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Search for information on recent appointments, along with clinical information provided by your care team
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Keep your care team informed by completing health questionnaires and updating allergy and medical information
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Check your health information at any time, home and abroad
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Send a message directly to your care team from within the patient portal if you’ve got any questions about your care [*4]
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Allow a family member or loved one to access your health and appointment information by enabling Proxy Access
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Improved experience of joined-up care by providing staff with safe and instant access to the information they need to help you. This means you don’t have to remember your medical history or repeat the same information to different members of staff, no matter where you are in Devon.
Using MY CARE is optional. So, if you prefer, you can continue receiving your health information as you do today.
250,000 patients are already benefiting from using MY CARE to see their Royal Devon information using a mobile device or computer. For many, it is replacing the need for paper communication. Convenient and quick, the majority of surveyed patients (95%) have reported being very satisfied with MY CARE.
To access MY CARE on your computer: visit mycare.exe.nhs.uk/MYCARE.
To access MY CARE on your mobile or tablet:
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Visit the Apple app store or Google play
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Search for and download MyChart
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Search for your local hospital trust: (Royal Devon, Torbay and South Devon or University Hospitals Plymouth)
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Select MY CARE to complete the sign-up process
*1 Not all aspects of your medical record and care will be available in MY CARE.
*2 The release of test results may be delayed while under review by your care team. Sensitive results will not be released.
*3 Some appointments may not appear in your calendar due to their sensitive nature.
*4 Check with your care team to see if this feature is available.
