Statement on pathology results issue
University Hospitals Plymouth NHS Trust is working closely with technical system suppliers and our health partners across Devon and Cornwall including GP practices, Local Medical Committees and NHS Devon to resolve an issue relating to pathology results.
Following the recent go-live of our electronic patient record system, a message processing problem between systems has resulted in duplicate pathology results being sent from our laboratories. This has created significant additional work for GP practices, who are carrying out extra checks to ensure results are reviewed safely and accurately.
The issues we are currently seeing were unexpected, and we sincerely apologise for the impact this has had on GP practices and for any concern or inconvenience caused to patients.
We would like to reassure patients that this issue originated at UHP and is not the result of any action by GP practices. We are extremely grateful for the continued support, cooperation and patience of our colleagues in primary care as they manage the additional workload created by this issue.
