New switchboard system being rolled out

From Tuesday 22 March, University Hospitals Plymouth NHS Trust is rolling out a virtual switchboard.

When you call our main phone number (01752 202082) you will no longer go through to the switchboard team and will instead connect to the virtual system. 

You will be prompted to say the name of the person or department you wish to speak to. The system recognises the name and confirms it before it starts to dial. To stop the number being dialled say ‘cancel’. This way your call will be directed to the right person quicker.

If you find that the name of the person or department you require is not recognised by the system after two attempts, it usually means that the name is not in the directory. You will then be transferred to a switchboard operator, who will be able to help you with your enquiry.

We would welcome your feedback as this is essential to make the system a success. Please complete this quick survey https://www.surveymonkey.co.uk/r/HNJQM6L

Contact Us

For enquiries about existing hospital appointments please contact the department directly. The number will be on your appointment letter. 

For other enquries please use the online contact form below.

Our address is: Plymouth Hospitals NHS Trust, Derriford Road, Crownhill, Plymouth, Devon, PL6 8DH

Telephone:  01752 202082

Learn from ExcellenceSay Thank You and help us to ‘Learn from Excellence’

We know that our staff can make a positive impact on the patients, families, friends and carers that they come in to contact with. If you would like to say thank you or pay a compliment to one or more staff members, or inform us of a positive experience that you have had within the Trust, then please click here.

When a staff member is nominated through this system, they receive a thank you card containing your exact words and if you would like, your name. The card ensures that staff feel valued and thanked for their actions and encourages them to continue providing similar excellent patient care. Hearing about your experience of where things have gone well is also helpful to the wider Trust, as we can learn from the examples they set. 

Subject Access Requests
To make a request for personal information that the Trust may hold about you (Subject Access Request) please download and complete this form . Once it is returned to uhpdisclosureteam@nhs.net your request will be processed.

Freedom of Information Requests

For more information on Freedom of Information requests, click here.

Online contact form

 

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