Deactivating your MY CARE account
Date issued: June 2026
Review date: June 2028
Leaflet section: MY CARE
PDF: Deactivating your MY CARE account [pdf] 151KB
Deactivating your MY CARE account, does not delete your medical record data, it only stops your access to it via MY CARE.
If you have decided that you no longer wish to use MY CARE and would like to deactivate your account, you can either do it yourself via MY CARE or by contacting the MY CARE Helpdesk 08:30 - 16:30 on 01392 404664 or emailing rduh.mycarehelp@nhs.net
Follow these steps to deactivate your MY CARE account via MY CARE:
- From the home page, click the Menu button
- From the menu, locate and click on Account Settings from the settings section
- Click Deactivate account, located at the bottom of the screen
- Read the information on the screen
- If you wish to still continue with deactivating your account click ‘Deactivate’
- Click ‘Yes’ to confirm your decision
Your account has now been deactivated and you will be logged out. You have now lost access to MY CARE and its features.
If any other MY CARE users have access to your medical information as a proxy, they will continue to have this access even after your account is deactivated. If you don’t want other users to have access as a proxy, please revoke their access before deactivating your account or ask the proxy to remove themselves through their MY CARE account.
Removing access to your MY CARE account for your proxies at any point is quick and easy. From the MY CARE Friends and Family Access page, click ‘Remove’ on the proxy that you would like to remove access for. Click ‘Remove’ on the pop up to confirm that you would like to remove the proxy’s access. The proxy will no longer be able to access your MY CARE record when they log into their account.
If you would like to reactivate your account you can contact the MY CARE Helpdesk on 01392 404664 to discuss options for reactivating your account.
Other formats
If you need this leaflet in another format such as Braille, large print, high contrast, British Sign Language or translated into another language, contact the Patient Advice and Liaison Service (PALS):
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01752 439694
