Granting proxy access via MY CARE
Date issued: June 2026
Review date: June 2028
Leaflet section: MY CARE
PDF: Granting proxy access via MY CARE [pdf] 349KB
Proxy access enables a trusted individual (such as a family member, friend or carer) to view your MY CARE information. You can determine the level of access a proxy has. You can have as many proxies assigned to your account as you choose.
There are three levels of proxy access:
· Read Only - Access to view your information only.
· Read Only with Messaging - Access to message the Trust on your behalf. (Note: clinical messaging is only be available for services that have this function enabled)
· Full Access - Access to fully interact with MY CARE features on your behalf.
Follow these steps to manage proxy access from your MY CARE account:
- From the home page, click the Menu button
- From the menu, locate and click on the Sharing Hub, it can be found in the Sharing section.
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The Sharing Hub allows you to share your health information with a variety of different people. For proxy access, select ‘Family member, close friend or caretaker'
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Next, select how you want to share the information. For proxy access select ‘Manage ongoing access to your MY CARE account'
- This is the Proxy Access page. From here you can invite proxies to view your MY CARE record. You can also manage the levels of access your proxies have and remove access.
Inviting a proxy
To invite someone to view your MY CARE record, click ‘Invite friends or family’. This brings up the below page
Then enter the proxy’s name, email address, the level of access you wish them to have and click to send the invite.
The invite will be sent to the proxy’s email address. They can use the link to log into their MY CARE account or sign up if they do not already have their own account. After agreeing to our proxy access disclaimer, they will then have access to your MY CARE record.
Removing proxy access
Removing access to your MY CARE account for your proxies at any point is quick and easy. From the MY CARE Friends and Family Access page, click ‘Remove’ on the proxy that you would like to remove access for. Click ‘Remove’ on the pop up to confirm that you would like to remove the proxy’s access. The proxy will no longer be able to access your MY CARE record when they log into their account.
The patient doesn’t have a MY CARE account, but they would like someone to have proxy access.
Currently patients over the age of 16 are encouraged to manage their own proxies via their MY CARE account using the steps described above. If the patient does not have a MY CARE account and does not have the capacity to have one, the clinical care team can grant proxy access to a patient for a proxy where an active health and welfare lasting power of attorney is recorded on file for the patient.
If the patient is under the age of 16 and the person requesting access has parental responsibility for the child, they can request access to their child’s MY CARE record at their next appointment. This access will be removed when the child turns 16, at which point the proxy will be notified.
Other formats
If you need this leaflet in another format such as Braille, large print, high contrast, British Sign Language or translated into another language, contact the Patient Advice and Liaison Service (PALS):
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01752 439694
