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In September, 100% of patients responded to a text follow-up service with feedback of either ‘Very Good’, or ‘Good’ after receiving treatment in the department. The feedback service, which was introduced in 2019, is sent to patients who have recently undergone surgery, asking them to rate their experience on a scale from ‘Very Good’ to ‘Very Poor’.

Since December 2019, the unit has received a 76% response rate, with 8917 texts sent and 6773 responses received, which shows a high level of engagement and feedback from patients.

The Postbridge Unit is the admission area for the majority of adult patients coming to the hospital on the morning of their planned elective surgery. The unit also cares for patients having day case surgery after their operation until they are discharged and additionally it has twelve inpatient beds for patients that need to remain in hospital after surgery but are likely to be well enough to be discharged the following day.

The unit cares for patients from almost all surgical specialities including, neurology, gynaecological, colorectal, orthopaedics, maxillo-facial, ENT, breast, and urology as well as some patients that have procedures performed within the interventional radiology suite and the cardiology department.

Consultant Anaesthetist, Ross Vanstone said: “This is a testament to the excellent care and service that the team on Postbridge provide to our daycase & overnight patients. Our satisfaction scores usually range from 90 to 95%, which is already impressive, but in September we surpassed ourselves”.

Ross continues: “I would like to congratulate Julie Overnell, Ward Manager and Sue Johnson, Matron and their team for all their hard work and dedication”.