Important update for patients: Boots Outpatient Pharmacy
Thank you all for your support in the launch of our new Boots Outpatient Pharmacy service. We recognise there have been some teething issues using the new service with Boots and want to thank you for your patience whilst we work through these. We experienced some initial delays from medicine suppliers and a critical IT failure during our first week, which has made the transition particularly challenging. However, we are confident these issues will be resolved in the coming weeks as we move into a new Outpatient Pharmacy Service.
We have also noted there have been some queries around collecting from other local pharmacies. Unfortunately, this is not currently possible as many hospital medicines are specialist and therefore cannot be obtained from your local pharmacy. All medicines are dispensed at the Boots outpatient pharmacy on site and delivered to your local Boots store. You can choose to collect from the Boots outpatient pharmacy (on-site) or from an approved list of nearly 20 local Boots community stores (in approximately 48 Hours). The list of local Boots stores will be reviewed regularly, and new stores may be added. Please give sufficient time for your medicines to be delivered.
We hope that the new Outpatient Pharmacy on site and the ability to collect from a list of nearly 20 Boots community stores, will make collecting prescriptions easier for patients.
