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Junior Doctor Industrial Action update – 14 to 17 June
Planned industrial action has been announced by the British Medical Association (BMA) involving junior doctors.
The action will run for 72 hours starting from 7am on Wednesday 14 June, running to 7am Saturday 17 June. We are working hard to keep patients safe during strikes, while delivering the best care possible. Patients should continue to attend appointments as planned unless contacted to reschedule.
Deaf support in contacting Patient Advice and Liaison Team (PALS)
At PALS we’ll listen to your experience and pass on the learning to the appropriate department or team. Have you had an experience with any of our teams that was below your expected standards? Do you have any feedback on how we could improve our work? Or do you want to praise a team’s offered care? We are here to help you.
If you’re deaf or hard of hearing, and are unable or prefer not to use email you can:
Talk to our Patient Advice and Liaison Team (PALS) using Next Generation Text (NGT) or Text Relay
Communicate with us using BSL live video interpreters
Talk to us using Next Generation Text or Text Relay
You can make and receive phone calls using Next Generation Text (NGT). This free service uses a relay assistant to convert speech to text and vice versa. This way you’ll type what you want to say into your mobile phone, laptop, tablet or textphone. The relay assistant reads this out to the person on the end of the line and when the person replies, the relay assistant will convert this to text so you can read what they’ve said. If you’re already set up with NGT, this service is automatically linked to your phone number. If not, you can find out how to use the service at www.ngts.org.uk.
Talk to us through live BSL interpreters
When you get in touch with us, you can talk to us in British Sign Language (BSL) using a live video interpreter. There is a service called Sign Live who are available 24/7 and provide RS/VRI services for community directory’s, allowing deaf people to call public sector organisations like the NHS for free. They can connect you instantly with interpreters and you don’t need to book calls in advance. For more information please visit: https://signlive.co.uk/
University Hospitals Plymouth staff introducing themselves with ‘Hello my name is’