Patients and Visitors
The PALS team at University Hospitals Plymouth NHS Trust is a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives and carers.
We can offer you on-the-spot advice and information when you have queries or difficulties regarding our services or the care you have received. We will listen to your concerns and help you find ways of resolving them. We will also take note of what you tell us to help us improve the services for all of our patients.
We can also:
If you require more information please find our PALS Leaflet below :
PALS Hub: The PALS team are available Monday to Friday 09:30 - 12:30 and 13:00 - 16:30 in the PALS Hub on the main concourse of Level 6.
We are currently not accepting any face to face visitors in line with the government guidelines due to the Covid19 pandemic. We will update this website as soon as anything changes.
Telephone: 01752 439884 (internally 39884)
Our telephone lines are open between 09:30 - 12:30 and 13:00 - 16:00
Post: Patient Advice & Liaison Service, Patient Services Office, Level 7, Derriford Hospital, Plymouth, PL6 8DH
Out of Hours: Out of hours there is the facility to leave a message for a member of the team to make contact, to use this facility please telephone 01752 439694. If you call out-of-hours a member of the team will return your call within 24 hours or by the next working day.
If your first language is not English, The Interpreter and Translator Team will be able to help and will work with the department you are attending to arrange for an interpreter to assist you.
The Advocacy People is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.
Their contact details are:
Tel: 0300 343 5719
Text: 80800 keyword PEOPLE