Patient Advice and Liaison Service (PALS)

The PALS team at University Hospitals Plymouth NHS Trust is a patient friendly, easy-to-access service designed to provide a personal contact to assist patients, relatives and carers.

We can offer you on-the-spot advice and information when you have queries or difficulties regarding our services or the care you have received. We will listen to your concerns and help you find ways of resolving them. We will also take note of what you tell us to help us improve the services for all of our patients. Read our Frequently Asked Questions to find out if PALS is the right team to help you 

Our services:

  • Provide information about hospital services.

  • Offer advice on how to obtain health information and guidance.

  • Assist with concerns that you haven’t been able to sort out with staff on a ward or in a department.

  • Listen to your views on how we can improve our services, and pass this on to the appropriate person for action.

  • Provide advice on how to make a formal complaint.

  • Provide advice on independent organisations that can help you with a complaint.

If you require more information please read our PALS Information Leaflet

 

 

Contact the PALS team

We’re sorry - it may take us a little longer to get back to you

Thank you for contacting the Patient Advice and Liaison Service (PALS) at University Hospitals Plymouth NHS Trust. The office is closed evenings, weekends, and Bank Holidays.  Our phone lines are currently open Monday, Wednesday, and Friday mornings 9:30am to 12:15pm

We also have a PALS FAQ section on our website here which may help to answer your query without the need for contacting us

Due to staffing pressures, it is taking longer for us to respond to emails and phone enquiries.  We apologise for any inconvenience caused.

If you require clinical advice or urgent clinical attention, please contact a healthcare professional directly such as your GP, NHS 111, or an Urgent Treatment Centre or if an emergency then please call 999. Similarly, if your contact is about inpatient care, please call the ward and ask to speak to the nurse in charge about your concerns.

 

Read our PALS Frequently Asked Questions (FAQs) before contacting the team.

The PALS Hub is on the main concourse of Level 6. 

Open: Monday to Friday 9.30am to 12.30pm and 1pm to 4.30pm

Telephone: Monday, Wednesday and Friday from 9:30am to 12:15pm. Call 01752 439884

E-mail: plh-tr.PALS@nhs.net

Fill out our  Contact Us form

Out of Hours: Call 01752 439694 and leave a message. A member of the team will return your call within 24 hours or by the next working day.

Post: Patient Advice & Liaison Service, Patient Services Office, Level 7, Derriford Hospital, Plymouth, PL6 8DH

 

If you require an interpreter

If your first language is not English, The Interpreter and Translator Team will be able to help and will work with the department you are attending to arrange for an interpreter to assist you.

 

Deaf Support

If you are deaf or hard of hearing, and are unable or prefer not to use email you can:

  • Talk to our Patient Advice and Liaison Team (PALS) using Next Generation Text (NGT) or Text Relay
  • Communicate with us using BSL live video interpreters

Find out more about our deaf support

 

 

Further support

The Advocacy People is a free, independent advocacy service that can help you make a complaint about any aspect of your NHS care or treatment.  
Their contact details are:  
Tel: 0300 440 9000  
Email: info@theadvocacypeople.org.uk  
Text: 80800 keyword PEOPLE

  1. Advice, Feedback and Concerns

  1. I am a patient

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